Reporting to the Senior Manager, Health Services Product Management, the Associate Configuration Analyst is responsible for application configuration to include project planning, execution, and implementation of changes to our Care Management Software Application (Jiva), on small projects and tickets. In addition, they are responsible for ensuring accurate, timely, and efficient configuration to Jiva.

The Health Services Product Management (HSPM) team values collaboration and teamwork, as the team works closely with other areas, from clinical staff to our IT department. Projects can range from technology-enabled solutions, training projects, or projects focusing on the collaborative operations of Health Services programs to improve processes.

Salary: $79,000 - $90,000/annually

Please note that while SFHP supports a hybrid work environment, this role will be required to be onsite and in-office a minimum of 4 days per month.

WHAT YOU WILL DO:

• Perform implementation and configuration activities including prototyping, analysis, system configuration, operational implementation and process documentation on small projects and tickets.
• Partner with Senior or other Configuration Analysts on complex changes.
• Work cross-functionally to deliver system functionality to support streamlined and efficient processes.
• Work in conjunction with UAT and end-users as needed to develop and execute appropriate test plan to verify configuration changes work as intended.
• Adhere to SFHP’s Change Management/Release Management Policies and Procedures such as submitting appropriate change requests or submitting change requests timely.
• Develop and recommend operational processes and /or process improvements.
• Document functional specifications for system solutions and enhancements to existing business systems.
• Communicate results through written documents and maintain configuration database.
• Perform other related duties and special projects, as assigned.

WHAT YOU WILL BRING:

• A Bachelor’s degree (e. g., BS), which may be substituted with equivalent work experience
• At least one year of experience as a Business Systems Analyst and/or Configuration Analyst
• Prior experience at a healthcare organization
• Prior testing experience and configuration on care management software
• PC literacy; MSOffice skills (Outlook, Word, Excel, PowerPoint), Sharepoint

WHAT WE OFFER:

• Health Benefits
  • Medical: You’ll have a choice of medical plans, including options from Kaiser and Blue Shield of California, heavily subsidized by SFHP.
  • Dental: You’ll have a choice of a basic dental plan or an enhanced dental plan which includes orthodontic coverage.
  • Vision: Employee vision care coverage is available through Vision Service Plan (VSP).
• Retirement – Employer-matched CalPERS Pension and 401(a) plans, 457 Plan.
• Time off – 23 days of Paid Time Off (PTO) and 13 paid holidays.
• Professional development: Opportunities for tuition reimbursement, professional license/membership.

ABOUT SFHP:

Established in 1997, San Francisco Health Plan (SFHP) is an award-winning, managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco County. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 175,000+ members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services.

San Francisco Health Plan is proud to be an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which our people processes are applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

San Francisco Health Plan is an E-Verify participating employer.

Hiring priority will be given to candidates residing in the San Francisco Bay Area and California