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Manager, Business Systems Analysis

San Francisco Health Plan

San Francisco Health Plan

San Francisco, CA, USA
Posted on Tuesday, March 26, 2024

Reporting to the Director, Business Solutions, you will oversee a team of Business Systems Analysts (BSAs) that elicit systems requirements, system design, testing and integration of software changes supporting SFHP main business applications. You work with partners in multiple departments to ensure accurate, and efficient software release management and Tier 2 production support. You have expertise in business application integration to provide an organized and sustainable system architecture and are an expert in important business processes to ensure integration and collaboration with other SFHP departments.

SFHP is proud to offer a hybrid work environment. As such, this position will be required to be onsite, in-office a minimum of 4 days per month.

Salary Range: $142,000 - $160,000


  • Enhance standards, methodologies and procedures as it relates to business/system analysis and ensure adoption by staff.
  • Ensure Tier 2 business systems production issues are triaged and resolved. Support assigned resources in removing roadblocks.
  • Work with important partners to ensure that software meets our needs, is well-designed and is operationally efficient.
  • Promote cross training among BSA staff to provide consistent coverage and support to all customers.
  • Collaborate with important partners in Information Technology and Enterprise Project Management Office to support smooth delivery of software.
  • Help develop achievable, relevant departmental goals and metrics, and ensure they are used to motivate staff and support high individual and department performance.
  • Coach staff and ensure high morale and commitment.
  • Ensure training tools are in place to support staff in building subject matter expertise on systems analysis.
  • Facilitate discussions on disputed software requests and escalate if needed.
  • Develop, track and report on Key Performance Indicators (KPIs) to Operations leadership.
  • Manage resource capacity and team allocation to service requests, projects, organizational workgroups and ad hoc assignments.
  • Promote and further SFHP’s culture and mission by fostering an environment where all staff are recognized, understood, appreciated and embrace inclusion and belonging.


  • Bachelor's degree or equivalent work experience.
  • Prior experience at a healthcare organization, particularly at a managed care organization.
  • 3 years of management experience.
  • 5 years' experience in Business System Analysis or comparable specialization.
  • Demonstrated interpersonal and collaborative ability.
  • A high level of independence with strong collaboration and relationship management skills.
  • Expertise with process design and systems analysis specifications, which includes business requirements, impact analysis, functional specifications, workflow, business rules, interface design and definitions, and data mapping.


  • Health benefits
    • Medical: You’ll have a choice of medical plans, including options from Kaiser and Blue Shield of California. Employee-only coverage in the HMO plans is currently available at no cost and dependent coverage is heavily subsidized by SFHP.
    • Dental: You’ll have a choice of a basic dental plan or an enhanced dental plan which includes orthodontic coverage.
    • Vision: Employee vision care coverage is available through Vision Service Plan (VSP).
  • Retirement – Employer-matched CalPERS Pension and 401(a) plans, 457 Plan
  • Time off – 23 days of Paid Time Off (PTO) and 13 paid holidays
  • Professional development: Opportunities for tuition reimbursement, professional license/membership.
  • An opportunity to work in a vibrant atmosphere with the most amazingly talented people who are shaping the future of healthcare!
  • The chance to make a difference in the lives of many San Francisco residents!


Established in 1994, San Francisco Health Plan (SFHP) is an award winning, managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco county. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 170,000+ members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services. SFHP was designed by and for the residents it serves, and takes great pride in its ability to accommodate a diverse population that includes young adults, seniors, and people with disabilities.

San Francisco Health Plan is proud to be an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which our people processes are applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

San Francisco Health Plan is an E-Verify participating employer.