OVERVIEW:

The Employee Success Manager fosters a thriving work environment by enhancing employee experience, engagement, and development, ensuring HR policies and programs support both individual growth and organizational objectives. This role is critical in supporting recruitment, employee relations, benefits, performance management, compensation, training and compliance, aligning HR strategy with organizational goals and ensuring legal adherence with policies.

Salary Range: $100,000 - $130,000

KEY RESPONSIBILITIES:

Employee Relations and Culture:

• Serve as a point person for employee concerns, fostering open communication and conflict resolution.
• Develop and implement strategies to build a positive, inclusive, and high-performing company culture.
• High proven proficiency in handling complex employee relations issues and investigations with ability to make recommendations on resolutions
• Excellent documentation of investigations and completed timely
• Proficiency in understanding federal and state laws and regulations
• Ability to mentor and coach managers to have difficult conversations and documenting performance issues
• Clear understanding and proficiency in unemployment claims and documentation
• Design and manage engagement programs, recognition initiatives, and well-being efforts

Talent Management & Development:

• Collaborate with onboarding, training, and performance management systems. Identify training needs and coordinate professional development opportunities.
• Support career pathing and talent retention strategies.
• Work with leaders to identify future work force planning within the organization

HR Strategy & Operations:

• Partner with leadership to align HR initiatives with business goals.
• Analyze HR metrics to assess program effectiveness and recommend improvements
• Ensure compliance with HR laws and regulations.
• Develop, implement, and update HR policies, ensuring adherence to employment laws and regulations (e.g., EEO, harassment)
• Assist with tracking and reporting for annual compliance training
• Work collaboratively with Learning and Development to curate people manager training and facilitation

Recruitment Support:

• Collaborate on recruitment, selection, and seamless onboarding processes.
• Work closely with hiring team to ensure a seamless recruitment experience internally and externally
• Work with hiring managers to review job descriptions

Compensation and Benefits:

• Have a clear understanding of the organization’s benefits package
• Proficiency in multi-state leave laws
• A clear understanding of compensation practices and ability to make recommendations

Strategy:

• Work closely with Functional Leaders to understand challenges and make recommendations on team design and structure
• Have a clear vision of each section of business that needs to be supported operationally
• Identify areas of succession planning and execute timelines to ensure consistent practices throughout the organization
• Understanding trends and themes with ER matters to make recommendations for operational excellence

This job description is inclusive of the roles and responsibilities of an Employee Success Manager, additionally, there may be times when other duties may be assigned by leadership.

QUALIFICATIONS:

Education:

• Bachelor's degree in HR, Business, or related field

Experience:

• 5-7 years of HR experience as an HR Manager, HR Generalist or related roles

Skills:

• Exceptional interpersonal, communication, and problem-solving skills.
• Strong ability to handle multiple work streams simultaneously with tight deadlines
• Understanding of Employment Laws
• Strong organizational skills and ability to manage multiple priorities
• Ability to build trust and rapport across all organizational levels
• Data-driven mindset to analyze metrics and drive decisions
• Proven experience in Leave Laws, Compensation, and Benefits
• Proven experience in all HR areas of the full life cycle
• ADP, Workday and HR Acuity experience a plus

#LI-Hybrid

WORKING AT YEAR UP UNITED:

Starting January 5, 2026, employees are expected to work on-site at least two days per week (Monday through Thursday dependent on job requirements). To be eligible for employment, candidates must live and work in a state (or an approved proximate state*) where Year Up United operates. For a list of eligible locations, please visit: https://www.yearup.org/job-training/locations

*Approved proximate states where Year Up United operates are: Connecticut, Indiana, New Hampshire, New Jersey, South Carolina and Virginia.

COMPENSATION & BENEFITS:

• Year Up United has established salary ranges for each of our sites, which allows us to pay employees competitively, equitably and consistently in different geographic markets. For roles in which the location is listed as flexible, the range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations. Salary offers take into account a candidate’s skills, experience, and location. Your recruiter can share more about the specific salary range for your location during the hiring process.

• Benefits: Comprehensive healthcare options and dental coverage; 401(k) match for eligible participants.

• Vacation: Earn three weeks paid vacation in first year of employment; four weeks after initial year.

• Professional Development: Funds available to support staff in achieving career objectives ($2,500 per year)

ORGANIZATION DESCRIPTION:

Year Up United is a national 501(c)3 workforce development organization committed to ensuring equitable access to economic opportunity, education, and justice for all young adults—no matter their background, income, or zip code. Employers face a growing need for talent while millions of talented young adults lack access to meaningful careers. These inequities only further perpetuate the opportunity gap that exists in our country—a gap that Year Up United is determined and positioned to close through three interconnected strategies: providing targeted skills training and connections to livable-wage employment for students and alumni; empowering others to serve and support young adults, and changing systems that perpetuate the opportunity gap. Year Up United’s intensive training program utilizes a high expectations, high support model where students learn in-demand technical and professional skills and apply them during a corporate internship. Year Up United has directly served more than 40,000 young adults since its founding in 2000. Year Up United's nationwide presence includes Arizona, Austin, Bay Area, Charlotte, Chicago, Dallas/Fort Worth, Greater Atlanta, Greater Boston, Greater Philadelphia, Jacksonville, Los Angeles, the National Capital Region, New York City/Jersey City, Pittsburgh, Puget Sound, Rhode Island, South Florida, Tampa Bay, and Wilmington.

Voted one of the Best Nonprofits to Work For in the country by The NonProfit Times, Year Up United is a rewarding and impactful place to work. Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students and live by a set of core values that reflect an unshakable belief in the talent and potential of our young people. The work we do is life-changing, and we know that our team is the greatest asset in achieving our mission.

COMMITMENT TO DIVERSITY:

Year Up United embraces diversity and equal opportunity in a serious way. All aspects of employment, including the decision to hire, promote, discharge, or discipline, are based on meritocracy. We do not permit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws. Learn more about our commitment to diversity: http://www.yearup.org/about-us/careers/commitment-to-diversity/

Year Up United is also committed to working with and providing reasonable accommodations to individuals with disabilities. Your recruiter can provide details regarding the expected work environment and any physical requirements. Please let our hiring team know if you need an accommodation at any point during the interview process. Information received relating to accommodation will be addressed confidentially.

TO APPLY:

Please submit a thoughtful cover letter and resume through our website.

Note that applications without a cover letter will not be considered. We respectfully request no phone calls.