OVERVIEW:

Reporting to the Director of IT Business Systems, the Business Analyst would analyze business processes, gather requirements, design and configure Salesforce solutions, and manage projects. This role involves working closely with internal stakeholders to understand their needs, providing functional and technical expertise on the Salesforce platform, and delivering solutions that drive measurable business value. As a key player in our team, you will leverage your application domain knowledge to identify inefficiencies, solve complex problems, and help envision strategic solutions that align with our business objectives.

KEY RESPONSIBILITIES:

• Coordinate with business stakeholders to identify business requirements and translate them into scalable Salesforce solutions
• Create configurable solutions that comprise workflows, reports, custom objects, and validation rules
• Manage various salesforce projects, including gathering information, planning, and executing projects
• Formulate and maintain salesforce solution documentation. (e.g., process flows, data models, and technical specifications)
• Works with the design team to ensure that the most significant business operations are addressed
• Educates and promotes CRM standard procedures to guarantee that the solutions produced are highest in class for the business's overall strategy and ethos
• Create a requirements management strategy for the project, which describes; the process for elicitation, documentation standards, and formats
• Familiarity with the backlog grooming process, attributes, review, and approval process
• Plan and monitor scope by ensuring that needs are within the scope and communicating any variances for inclusion in the change control process
• Assist the product owner in defining value and priority and selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process
• Maintain a functional grasp of the business requirements and project solutions
• Provide ongoing support and address user inquiries or issues related to Salesforce functionality and other third-party platforms

QUALIFICATIONS:

• 5-8+ years in Business Analysis experience with exposure to Salesforce ecosystem
• 1+ years project management experience
• Certified Business Analyst (Salesforce, PMI-PBA, CBAP, or CCBA)
• Strong skills in requirements analysis/management tools and goal-setting
• Ability to lead requirements workshops and construct business process models
• Proficiency in Microsoft Office and documentation tools
• Strong teamwork, solution-centric and customer-service-oriented attitude along with the ability to handle multi-faceted responsibilities simultaneously
• Effective organizational and interpersonal skills including written and verbal communication
• A passion for system optimization, driving tech adoption and business outcomes
• A desire to continuously increase your professional, technical, and business knowledge
• A passion for working with young adults, an unshakable belief in their potential, and a strong commitment to the mission of Year Up United
• Understanding of the Opportunity Divide and its drivers

Remote

Salary Range: $70,000 - $ 100,000

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Knowledge, Skills and Abilities:

• Extensive Salesforce CRM expertise with deep understanding of Salesforce capabilities, functionalities, and best practices including experience across Sales Cloud, EDA, NPSP, Experience Cloud, and Marketing Cloud
• Proven ability to analyze and document complex business processes, identify areas for improvement, and design effective Salesforce solutions that align with business goals
• Strong skills in gathering, documenting, and managing business requirements, including ability to translate business needs into technical specifications and user stories for development team
• Excellent communication and interpersonal skills to work effectively with stakeholders at all levels, including ability to facilitate workshops, gather feedback, and ensure stakeholder alignment throughout project lifecycle
• Strong ability to build comprehensive training materials to support implemented Salesforce solutions ensuring end-users are well-equipped to utilize new features and processes effectively
• Excellent knowledge of Scrum, Agile, DevOps, and technology such as Jira and Confluence

#LI-Hybrid

COMPENSATION & BENEFITS:

• Year Up United has established salary ranges for each of our sites, which allows us to pay employees competitively, equitably and consistently in different geographic markets. For roles in which the location is listed as flexible, the range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations. Salary offers take into account a candidate’s skills, experience, and location. Your recruiter can share more about the specific salary range for your location during the hiring process.

• Benefits: Comprehensive healthcare options and dental coverage; 401(k) match for eligible participants.

• Vacation: Earn three weeks paid vacation in first year of employment; four weeks after initial year.

• Professional Development: Funds available to support staff in achieving career objectives ($2,500 per year)

** This is an exempt role (paid on a salaried basis). **

ORGANIZATION DESCRIPTION:

Year Up United is a national 501(c)3 workforce development organization committed to ensuring equitable access to economic opportunity, education, and justice for all young adults—no matter their background, income, or zip code. Employers face a growing need for talent while millions of talented young adults lack access to meaningful careers. These inequities only further perpetuate the opportunity gap that exists in our country—a gap that Year Up United is determined and positioned to close through three interconnected strategies: providing targeted skills training and connections to livable-wage employment for students and alumni; empowering others to serve and support young adults, and changing systems that perpetuate the opportunity gap. Year Up United’s intensive training program utilizes a high expectations, high support model where students learn in-demand technical and professional skills and apply them during a corporate internship. Year Up United has directly served more than 40,000 young adults since its founding in 2000. Year Up United's nationwide presence includes Arizona, Austin, Bay Area, Charlotte, Chicago, Dallas/Fort Worth, Greater Atlanta, Greater Boston, Greater Philadelphia, Jacksonville, Los Angeles, the National Capital Region, New York City/Jersey City, Pittsburgh, Puget Sound, Rhode Island, South Florida, Tampa Bay, and Wilmington.

Voted one of the Best Nonprofits to Work For in the country by The NonProfit Times, Year Up United is a rewarding and impactful place to work. Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students and live by a set of core values that reflect an unshakable belief in the talent and potential of our young people. The work we do is life-changing, and we know that our team is the greatest asset in achieving our mission.

COMMITMENT TO DIVERSITY:

Year Up United embraces diversity and equal opportunity in a serious way. All aspects of employment, including the decision to hire, promote, discharge, or discipline, are based on meritocracy. We do not permit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws. Learn more about our commitment to diversity: http://www.yearup.org/about-us/careers/commitment-to-diversity/

Year Up United is also committed to working with and providing reasonable accommodations to individuals with disabilities. Your recruiter can provide details regarding the expected work environment and any physical requirements. Please let our hiring team know if you need an accommodation at any point during the interview process. Information received relating to accommodation will be addressed confidentially.

TO APPLY:

Please submit a thoughtful cover letter and resume through our website.

Note that applications without a cover letter will not be considered. We respectfully request no phone calls.