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Volunteer Engagement Manager - Location Flexible

Year Up

Year Up

Multiple locations
Posted on Thursday, May 23, 2024

OVERVIEW:

Reporting to the Associate Director of Volunteer Engagement, the Volunteer Engagement Manager (VEM) will be part of a centralized shared services team to support the strategic implementation and management of volunteer programming aligned to support Year Up’s mission. As this is a new role, this staff member will help build and implement a volunteer function that sits between our staff who implement volunteer programming across Year Up geographies and our external-facing teams working to manage relationships with large corporations to deliver standardization, playbooks, toolkits, data systems, and a positive experience for all parties.

The Volunteer Engagement Manager will also have the opportunity to interact with students as a mentor, group facilitator, and advocate, participating in building a positive educational environment.

We are open to candidates living in any of the states in which Year Up operates: https://www.yearup.org/locations.

KEY RESPONSIBILITIES:

Volunteer Program Management

  • Working closely with Associate Director of Volunteer Engagement, partner with Development (Devo), Corporate Engagement (CE), and site staff to deliver on strategic vision of how volunteer programming can continue to benefit and grow the Year Up brand and bolster Year Up’s revenue goals while also ensuring that the programming we run works to support Year Up students’ careers
  • Build relationships with internal parties to develop and regularly update catalog and calendar of upcoming volunteer events
  • Support the implementation of a rubric for prioritizing volunteers in order to ensure that our volunteer programming aligns with the team’s strategic priorities
  • Meet regularly with staff leads from Devo and CE to ensure the established rubric is consistently meeting the determined strategic priorities
  • Support the creation, maintenance, and dissemination of standardized tools and processes that promote efficiency, control costs, and maximize ROI for all volunteer programs
  • Support external relationships by serving as extra layer of support for large, complex, cross-geography volunteer initiatives that require customer service and relationship management skills
  • Manage relationships with internal stakeholders to ensure service delivery and processes are aligned with business objectives
  • Serve internal client teams through strong collaboration and ‘lead-through-influence’ skills to ensure seamless and successful program delivery
  • Work with local sites to produce data that goes into expense reporting, post-programming reconciliations, and key metric/ROI reports for volunteer programming
  • Other team-related needs as assigned

National Team Member

  • Serve as a coach/mentor for a small number of current students
  • Join and sometimes facilitate weekly group sessions with students
  • Participate in staff meetings and trainings

QUALIFICATIONS:

  • 2-4 years of successful volunteer engagement and event management experience preferred
  • Track record of having successfully implemented programming in support of organizational goals and mission
  • Strategic thinking around effectively supporting donors and corporate partners
  • Strong attention to budget and data detail
  • Customer service skills with excellent follow-up and follow-through
  • Demonstrated ability to develop and follow a project management plan while coordinating with and managing multiple stakeholders and tasks and meeting deadlines
  • Demonstrated ability to organize and prioritize work, take initiative, resolve problems, use discretion and diplomacy
  • Experience with information systems and databases, and ability to ensure that all volunteer data is appropriately tracked and managed
  • Proficiency in Excel, Word and Salesforce
  • A professional and resourceful style with the ability to work independently and as a team player, to take initiative and manage multiple tasks and projects at one time
  • Demonstrated ability to build, develop, and foster relationships internally and externally
  • Willingness to travel as necessary
  • A passion for working with young adults, an unshakable belief in their potential and a strong commitment to the mission of Year Up
  • Understanding of the Opportunity Divide and its drivers
  • Commitment to diversity and inclusion

Salary Range: $60,000 - $77,000

#LI-Hybrid

COMPENSATION & BENEFITS:

  • Year Up has established salary ranges for each of our sites, which allows us to pay employees competitively, equitably and consistently in different geographic markets. For roles in which the location is listed as flexible, the range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations. Salary offers take into account a candidate’s skills, experience, and location. Your recruiter can share more about the specific salary range for your location during the hiring process.

  • Benefits: Comprehensive healthcare options and dental coverage; 401(k) match for eligible participants.

  • Vacation: Earn three weeks paid vacation in first year of employment; four weeks after initial year.

  • Professional Development: Funds available to support staff in achieving career objectives ($2,500 per year)

** This is an exempt role (paid on a salaried basis). **

ORGANIZATION DESCRIPTION:

Year Up is a national 501(c)3 workforce development organization committed to ensuring equitable access to economic opportunity, education, and justice for all young adults—no matter their background, income, or zip code. Employers face a growing need for talent while millions of talented young adults lack access to meaningful careers. These inequities only further perpetuate the opportunity gap that exists in our country—a gap that Year Up is determined and positioned to close through three interconnected strategies: providing targeted skills training and connections to livable-wage employment for students and alumni; empowering others to serve and support young adults, and changing systems that perpetuate the opportunity gap. Year Up’s intensive training program utilizes a high expectations, high support model where students learn in-demand technical and professional skills and apply them during a corporate internship. Year Up has directly served more than 40,000 young adults since its founding in 2000. Year Up's nationwide presence includes Arizona, Austin, Bay Area, Charlotte, Chicago, Dallas/Fort Worth, Greater Atlanta, Greater Boston, Greater Philadelphia, Jacksonville, Los Angeles, the National Capital Region, New York City/Jersey City, Pittsburgh, Puget Sound, Rhode Island, South Florida, Tampa Bay, and Wilmington.

Voted one of the Best Nonprofits to Work For in the country by The NonProfit Times, Year Up is a rewarding and impactful place to work. Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students and live by a set of core values that reflect an unshakable belief in the talent and potential of our young people. The work we do is life-changing, and we know that our team is the greatest asset in achieving our mission.

COMMITMENT TO DIVERSITY:

Year Up embraces diversity and equal opportunity in a serious way. All aspects of employment, including the decision to hire, promote, discharge, or discipline, are based on meritocracy. We do not permit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws. Learn more about our commitment to diversity: http://www.yearup.org/about-us/careers/commitment-to-diversity/

Year Up is also committed to working with and providing reasonable accommodations to individuals with disabilities. Your recruiter can provide details regarding the expected work environment and any physical requirements. Please let our hiring team know if you need an accommodation at any point during the interview process. Information received relating to accommodation will be addressed confidentially.

TO APPLY:

Please submit a thoughtful cover letter and resume through our website.

Note that applications without a cover letter will not be considered. We respectfully request no phone calls.