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Leave of Absence Program Manager

Year Up

Year Up

Multiple locations
Posted on Tuesday, May 14, 2024


Manages all aspects of leave program administration and case management at Year Up including case resolution, compliance, data and trend analysis, process improvements, and vendor performance management.

This position is open to candidates who reside in the Northeast or Southeast of the U.S., near a city where Year Up operates (https://www.yearup.org/locations).


Regulatory and Legal Compliance

  • Manages and ensures compliance of all federal, state, local leave regulations including but not limited to Family Medical Leave Act (FMLA), Massachusetts Paid Family Medical Leave (MA PFMLA), USERRA, ADA/ADAAA, as well as various state leave requirements as applicable. Also ensures compliance of all other company leaves including, but not limited to personal and educational leaves (i.e. sabbaticals).
  • Stays abreast of applicable regulations and ensures updates are made to systems, processes, documentation, etc. in collaboration with benefits team.
  • Serves as the project lead/subject matter expert on leave initiatives and implementations as it relates to design requirements for HCM system upgrades and third-party vendors.
  • Serves as the subject matter expert on leave policy design and process administration, in collaboration with HR leadership, Benefits, Legal, and Compliance.
  • Manages the required notice requirements for various federal and state leaves as applicable.
  • Identifies opportunities to implement process improvements and efficiencies with internal business processes.
  • Facilitates the ADA hiring and leave extension request process.
  • Develops and maintains leave resources, trainings, educational material, and communications for employees and managers.
  • Conducts trainings on role specific leave responsibilities.
  • Coaches managers on leave policy and processes in collaboration with HR Business Partners as needed.
  • Interprets and administers leave policies within the framework of applicable federal and state regulations.

Case Management, Operations, and Administration

  • Serves as the point of escalation for leave matters. Resolves escalated issues with a sense of urgency and within the appropriate timelines based on applicable regulations.
  • Coordinates with applicable stakeholders on leave case management keeping employee experience as the focal point (Employees, Managers, Benefits, Payroll, HR Business Partners, and designated vendors).
  • Assists managers with complex leave issues involving abuse of FMLA and other leave types.

Reporting and Analytics

  • Analyzes leave data and trends for appropriate intervention.
  • Leverages vendor reports to track and report FMLA and statutory leave laws usage to ensure that staff members do not exceed the amount of allotted time.
  • Creates, maintains, and communicates regular ‘dashboard’ metrics on leaves.
  • Provides leave statistical and trend reports.

Vendor Performance Management

  • Identifies opportunities to leverage vendor capabilities to support leave of absence administration process improvement.
  • Monitors third party vendor adherence to established service level agreements and performance expectations.
  • Participates in vendor RFP’s, selection, negotiation, and annual renewal, in collaboration with benefits team.


  • Minimum of 6 years of work experience
  • Additional experience, knowledge and training specific to leave administration.
  • 5 years of benefits responsibility for an organization’s LOA program including experience administering leaves in multiple states (i.e. FMLA, MMA, STD and LTD) or commensurate experience
  • Prior experience supporting ADA matters is highly desired

Additional Knowledge, Skills, and Abilities

  • Ability to handle sensitive information respectfully and compassionately and maintain confidentiality.
  • Ability to prioritize and manage multiple projects simultaneously.
  • Superior organizational and interpersonal skills.
  • Strong research, analytical, and reporting skills.
  • Ability to operate within HCM systems (Workday, ADP).
  • Proficient with Microsoft Office Suite Tools (Word, Excel, PowerPoint).
  • Strong oral and written communication skills and demonstrated ability to collaborate across all levels of an organization.
  • Ability to work within a team environment and to collaborate across multiple departments.
  • Strong self-starter, fast learner, quality conscious, committed to deadlines.
  • Ability to drive change as necessary.

Salary Range: $60,200 - $85,000



  • Year Up has established salary ranges for each of our sites, which allows us to pay employees competitively, equitably and consistently in different geographic markets. For roles in which the location is listed as flexible, the range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations. Salary offers take into account a candidate’s skills, experience, and location. Your recruiter can share more about the specific salary range for your location during the hiring process.

  • Benefits: Comprehensive healthcare options and dental coverage; 401(k) match for eligible participants.

  • Vacation: Earn three weeks paid vacation in first year of employment; four weeks after initial year.

  • Professional Development: Funds available to support staff in achieving career objectives ($2,500 per year)

** This is an exempt role (paid on a salaried basis). **


Year Up is a national 501(c)3 workforce development organization committed to ensuring equitable access to economic opportunity, education, and justice for all young adults—no matter their background, income, or zip code. Employers face a growing need for talent while millions of talented young adults lack access to meaningful careers. These inequities only further perpetuate the opportunity gap that exists in our country—a gap that Year Up is determined and positioned to close through three interconnected strategies: providing targeted skills training and connections to livable-wage employment for students and alumni; empowering others to serve and support young adults, and changing systems that perpetuate the opportunity gap. Year Up’s intensive training program utilizes a high expectations, high support model where students learn in-demand technical and professional skills and apply them during a corporate internship. Year Up has directly served more than 40,000 young adults since its founding in 2000. Year Up's nationwide presence includes Arizona, Austin, Bay Area, Charlotte, Chicago, Dallas/Fort Worth, Greater Atlanta, Greater Boston, Greater Philadelphia, Jacksonville, Los Angeles, the National Capital Region, New York City/Jersey City, Pittsburgh, Puget Sound, Rhode Island, South Florida, Tampa Bay, and Wilmington.

Voted one of the Best Nonprofits to Work For in the country by The NonProfit Times, Year Up is a rewarding and impactful place to work. Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students and live by a set of core values that reflect an unshakable belief in the talent and potential of our young people. The work we do is life-changing, and we know that our team is the greatest asset in achieving our mission.


Year Up embraces diversity and equal opportunity in a serious way. All aspects of employment, including the decision to hire, promote, discharge, or discipline, are based on meritocracy. We do not permit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws. Learn more about our commitment to diversity: http://www.yearup.org/about-us/careers/commitment-to-diversity/

Year Up is also committed to working with and providing reasonable accommodations to individuals with disabilities. Your recruiter can provide details regarding the expected work environment and any physical requirements. Please let our hiring team know if you need an accommodation at any point during the interview process. Information received relating to accommodation will be addressed confidentially.


Please submit a thoughtful cover letter and resume through our website.

Note that applications without a cover letter will not be considered. We respectfully request no phone calls.