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Program Manager (Multisite Banking & Customer Success) (Location Flexible)

Year Up

Year Up

Customer Service, Sales & Business Development, Operations
Multiple locations
Posted on Friday, February 9, 2024


Reporting to the Associate Director of Program, the Program Manager position is a core component of the Year Up program. This position is responsible for leading and managing a Learning Community comprised 30-50 young adults, with the ultimate mission of providing high-quality service to the students in the community as they prepare for corporate internships and careers in Year Up-related job fields. Successful outcomes for this role include maintaining 85% retention during the Learning and Development phase and no more than 10% attrition in the Work-Based Learning phase, student satisfaction with the Program, and 75% positive outcomes 4 months after graduation.

To be successful in this role, you will bring excellent communication, administrative, and management skills as well as the ability to interface with students, functional departments, and outside stakeholders as we work to achieve our mission. This position will work with our Academic/instructional staff, Student Services, Internship Services, and Corporate Engagement departments, to help provide students with individualized support by addressing challenges and understanding when to leverage other resources.

In keeping with Year Up’s values, the Program Manager will also have the opportunity to interact with students on an individual level, as a group facilitator, and advocate, participating in building a positive educational environment.

We are open to candidates living in any of the states in which Year Up operates https://www.yearup.org/locations.


Drive Student Success

  • Serve as a role model by reflecting and maintaining Year Up culture and embodying our values and operating principles while preparing students for corporate internships
  • Manage, uphold, and track student contracts in a consistent manner to ensure timely and accurate student payment
  • Work in collaboration with the Centralized Internship Services team to coordinate intern performance management
  • Oversee student performance to ensure seamless transition from learning and development phase to the work-based learning phase
  • Balance serving students and ensuring the overall success of the Learning Community by making appropriate decisions that are both student-centered and in line with our Year Up’s mission, vision, and values
  • Collaborate with Student Services, Academic staff/instructors, Internship Services, and Corporate Engagement to identify and respond to student needs; ensure students receive high-quality services and individualized support
  • Drive the development and management of individualized student performance/professional development plans in coordination with stakeholders to ensure student success
  • Work with the Corporate Engagement and Market-based Employment Placement team to identify and match graduating participants to job opportunities
  • Responsible for matching and placing 15% of non-converted graduates to find full-time, training-related jobs

Learning Community Management

  • Manage the day-to-day and annual operations of the Learning Community, including the calendar
  • Coordinate efforts and schedules while maintaining a positive group dynamic amongst both staff and students
  • Work collaboratively with other Year Up functions to coordinate support for students and ensure alignment across departments
  • Ensure all activities are planned, organized, and executed with high quality
  • Plan and run new student orientation; oversee student transition into the program, coordinate orientation activities and ensure that students become acquainted with resources, staff, and program expectations
  • Teach Career Development and Interpersonal Relations (CDIR) course
  • Develop and maintain healthy and high functioning relationships with other functional areas of the organization that are critical to success in serving students
  • Represent the Program Manager perspective when working with various functional areas at Year Up, including but not limited to Admissions, Corporate Engagement, and other partners
  • Identify students and interns for events; track student involvement with onsite guests, help prepare students for donor/outreach meetings, graduation, etc.
  • Collaborate with Development team on stewarding mentor relationships
  • Understand learning community-related data and synthesize/report out on trends (ex. contract, student performance)
  • Coach students on career skills such as interview preparation and applying to open positions
  • Help connect participants to open job positions once they graduate from the program; do this by working closely with the Corporate Engagement team and market-based Employment Placement team to identify leads and connect alumni to the open positions

Learning Community Member

  • Serve as a 1-1 coach for all participants
  • Participate in and sometimes facilitate weekly group sessions with students
  • Participate in staff meetings and trainings with Program Managers and staff from Accelerated Core sites in other markets & cities


  • Previous work in student affairs, first-year orientation, college guidance counseling, residence life, multiculturalism/diversity or related higher education roles
  • Extensive work with Year Up’s target population in high stakes environments with clear performance outcome measures
  • Demonstrated ability to lead teams and to administrate multiple projects and tasks simultaneously, prioritizing and delegating as needed
  • Interest in working a fast-paced, dynamic, complex start-up and/or entrepreneurial environment
  • Coaching ability and high comfort level in having one-on-one coaching conversations with staff and students alike
  • Sense of vision, prudence, and purpose using collaborative/servant leadership style to direct the overall vision of team
  • Proven ability to make good, proactive decisions in potentially emotionally charged situations and/or in the absence of complete clarity; comfortable taking risks
  • Ability to build strong professional relationships with others across the organization
  • Sound judgment, maturity and the ability to handle sensitive and confidential information with discretion
  • Excellent oral and written communication skills
  • A passion for working with young adults, an unshakable belief in their potential and a strong commitment to the mission of Year Up
  • Commitment to diversity and inclusion
  • Understanding of the Opportunity Divide and its drivers

Salary Range: $45,900 - $67,000

The location for this position is flexible and open to candidates living in any of the states in which Year Up operates. https://www.yearup.org/locations



  • Year Up has established salary ranges for each of our sites, which allows us to pay employees competitively, equitably and consistently in different geographic markets. For roles in which the location is listed as flexible, the range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations. Salary offers take into account a candidate’s skills, experience, and location. Your recruiter can share more about the specific salary range for your location during the hiring process.

  • Benefits: Comprehensive healthcare options and dental coverage; 401(k) match for eligible participants.

  • Vacation: Earn three weeks paid vacation in first year of employment; four weeks after initial year.

  • Professional Development: Funds available to support staff in achieving career objectives ($2,500 per year)

** This is an exempt role (paid on a salaried basis). **


Year Up is a national 501(c)3 workforce development organization committed to ensuring equitable access to economic opportunity, education, and justice for all young adults—no matter their background, income, or zip code. Employers face a growing need for talent while millions of talented young adults lack access to meaningful careers. These inequities only further perpetuate the opportunity gap that exists in our country—a gap that Year Up is determined and positioned to close through three interconnected strategies: providing targeted skills training and connections to livable-wage employment for students and alumni; empowering others to serve and support young adults, and changing systems that perpetuate the opportunity gap. Year Up’s intensive training program utilizes a high expectations, high support model where students learn in-demand technical and professional skills and apply them during a corporate internship. Year Up has directly served more than 40,000 young adults since its founding in 2000. Year Up's nationwide presence includes Arizona, Austin, Bay Area, Charlotte, Chicago, Dallas/Fort Worth, Greater Atlanta, Greater Boston, Greater Philadelphia, Jacksonville, Los Angeles, the National Capital Region, New York City/Jersey City, Pittsburgh, Puget Sound, Rhode Island, South Florida, Tampa Bay, and Wilmington.

Voted one of the Best Nonprofits to Work For in the country by The NonProfit Times, Year Up is a rewarding and impactful place to work. Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students and live by a set of core values that reflect an unshakable belief in the talent and potential of our young people. The work we do is life-changing, and we know that our team is the greatest asset in achieving our mission.


Year Up embraces diversity and equal opportunity in a serious way. All aspects of employment, including the decision to hire, promote, discharge, or discipline, are based on meritocracy. We do not permit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws. Learn more about our commitment to diversity: http://www.yearup.org/about-us/careers/commitment-to-diversity/

Year Up is also committed to working with and providing reasonable accommodations to individuals with disabilities. Your recruiter can provide details regarding the expected work environment and any physical requirements. Please let our hiring team know if you need an accommodation at any point during the interview process. Information received relating to accommodation will be addressed confidentially.


Please submit a thoughtful cover letter and resume through our website.

Note that applications without a cover letter will not be considered. We respectfully request no phone calls.