(For U.S. roles, TechSoup only hires from the following states: Alabama, Arizona, California, Colorado, District of Columbia, Florida, Georgia, Illinois, Indiana, Kansas, Massachusetts, Maryland, Michigan, Missouri, Mississippi, Montana, North Carolina, New Jersey, New Mexico,New York,Ohio,Oklahoma,Oregon,Pennsylvania,South Carolina, Tennessee,Texas,Utah,Virginia,Washington, Wisconsin)

About TechSoup

We believe in using technology for the greater good.

We’re a fully remote, diverse team, working from all parts of the world. We invite you to join us in our mission to build a dynamic bridge that leverages technology to enable connections and innovative solutions for a more equitable planet.

TechSoup is a global nonprofit social enterprise that connects NGOs with mission-critical resources worldwide. For over 30 years, we’ve been building partnerships with individuals, corporations, nonprofits, and governments across the globe. Together, we are committed to helping organizations grow via our unifying technology platform, resources, and connections. Those organizations, in turn, build a brighter future for tens of millions of people. We serve both the smallest and largest nonprofits around the world through sustainable, low-cost, self-service offers delivered at scale. To date, we have enabled more than 1.4 million organizations in over 230 countries and territories receive technology tools, resources, and funding with a retail value of more than $19.1 billion. We are constantly evolving.

As technology and global needs change, so do we. We’re creating new, community-driven platforms and mobile apps and are enhancing our offerings so that nonprofits have the resources they need to build a brighter future for their communities.

We’re innovators, leaders, influencers, social entrepreneurs, and technologists drawn together by a shared vision: to make the world a better place through technology. Join our global team.

• Serve as a front‑line resource for responding to customer, partner, and internal inquiries, including resolving escalations as needed.
• Assist with order processing and fulfillment activities, including troubleshooting failed orders, coordinating with Cisco and internal teams, and ensuring accurate completion of manual or exception‑based orders.
• Support ongoing customer communications related to renewals, end‑of‑life (EOL) notices, and other product‑related updates.
• Act as a liaison between TechSoup and Cisco operational contacts to coordinate resolution of operational and order‑related issues.

• Contribute to less complex program management initiatives under the supervision of the Senior Program Manager, including process documentation, workflow improvements, and operational reporting.
• Participate in regular check‑ins with internal stakeholders and external partners to collaborate on current and needs.
• Assist with ad hoc operational projects, data requests, and non‑recurring tasks as needed to support program continuity.
• Identify operational inefficiencies or recurring issues and recommend improvements to enhance customer experience, accuracy, and scalability.

• Demonstrate a willingness to develop foundational knowledge of Cisco products and licensing models, with an emphasis on the Cisco Meraki portfolio, to support customer inquiries, quoting, and order‑adjacent operational workflows.

• This role does not require deep technical configuration or engineering expertise but does require curiosity and comfort speaking at a high level about solutions in a customer‑support and ordering context.

• Minimum 2 years of professional experience in a dynamic environment managing multiple customers, clients, and/or projects simultaneously.

• At least 2 years of experience in an operational support, customer support, program coordination, or program management role.
• Demonstrated experience supporting structured processes, workflows, or operational programs.
• Strong organizational, planning, and time‑management skills with the ability to adapt to changing priorities.
• Excellent written and verbal communication skills, with a customer‑focused mindset.
• Proven ability to collaborate effectively with internal and external stakeholders.
• Demonstrated empathy for stakeholders and a strong commitment to building positive, trust‑based relationships with customers, partners, and internal teams.
• Detail‑oriented and persistent, while maintaining an understanding of broader program objectives.
• Comfortable taking initiative while recognizing when to seek guidance or escalation.
• Comfort learning and navigating multiple software tools and platforms, with the ability to adapt quickly as systems, processes, and tooling evolve.
• Interest in technology solutions and evolving technology business models is a plus.
• Intellectual curiosity and a strong desire to learn and grow professionally.