ROLE TITLE: Director, Program Delivery & Operations

POSITION REPORTS TO: Senior Managing Director, Program Strategy & Impact
APPLICATION DEADLINE: Applications are due on Monday, June 15, 2026, at 11:59 PM ET.
LOCATION: Boston, Massachusetts. This role is a hybrid work environment with some travel required to support programming across core communities (currently including Lawrence, Lynn, Chelsea, Boston, Fall River, and Springfield).

WHAT YOU’LL DO

As the Director, Program Delivery & Operations at Teach For America Massachusetts (TFA MA), you’ll play a critical leadership role in translating regional program strategy into high-quality, coherent, and impactful corps member experiences across the two-year corps commitment. You will serve as the operational backbone of the program team, leading the planning, coordination, and execution of key corps member experiences and ensuring that programmatic priorities are implemented consistently and effectively across the two-year program arc.

You’ll oversee the systems, structures, and delivery mechanisms for regionally designed programming that supports corps members from pre-service through their in-service experience, including summer practicum, workshops or PLCs, all-corps summits, and community-building experiences. You’ll work in close collaboration with Managing Directors of Leadership Development (MDLDs), the Managing Director, Early Corps Experience, and the Senior Managing Director, Program Strategy & Impact, to ensure that corps members experience a cohesive and aligned developmental journey grounded in leadership, belonging, instructional growth, and impact.

This role sits at the intersection of program design, operations, and adult learning. You’ll help shape and operationalize the regional corps member experience by building strong planning systems, coordinating complex cross-functional workstreams, supporting high-quality facilitation and implementation, and driving continuous improvement processes informed by data and feedback. You will also coordinate closely with vendors, alumni, facilitators, and external partners who contribute to the design and execution of regional programming and experiences.

This role is highly collaborative and requires strong lateral leadership. While this position does not directly manage staff, it plays a critical role in aligning and coordinating the work of program team members to ensure high-quality execution and a strong corps member experience. To succeed in this role, you’ll need to be an exceptional project manager, operational systems thinker, communicator, facilitator, and problem solver who thrives in fast-paced, evolving environments and can move seamlessly between strategic thinking and detailed execution.

Most importantly, you believe deeply in the power of educators and are committed to building meaningful, human-centered learning experiences that support corps members to thrive as teachers and leaders in Massachusetts communities.

WHAT YOU’LL BE RESPONSIBLE FOR

Lead Program Design and Quality (35%)

• Partner closely with the SMD, Program Strategy & Impact, and MDLD team to translate regional goals and priorities into cohesive corps member learning experiences and programmatic arcs
• Design and manage project plans, implementation timelines, planning systems, and coordination structures that ensure high-quality program delivery
• Support the development of agendas, facilitation plans, learning experiences, materials, and corps member-facing resources aligned to regional priorities and adult learning best practices
• Coordinate logistics and implementation details connected to program design and delivery, ensuring experiences are well-organized, participant-centered, and operationally strong
• Ensure continuity, coherence, and alignment across programmatic experiences from Pre-Service through the two-year corps experience

Drive Program Delivery, Planning Systems, and Continuous Improvement (30%)

• Build and manage operational systems, planning structures, trackers, calendars, and workflows that support strong program implementation across the region
• Facilitate internal planning and coordination processes across the program team to ensure alignment, accountability, and execution toward regional goals
• Collaborate closely with members of the central team to develop systems for monitoring program quality, tracking implementation progress, and identifying opportunities for improvement
• Gather and synthesize feedback and data from corps members, MDLDs, and other stakeholders to inform program iteration and decision-making
• Coordinate cross-functional planning and communication related to major programming milestones and events
• Maintain strong systems for program documentation and knowledge management
• Anticipate operational risks, identify gaps or inconsistencies, and proactively problem-solve to support strong execution

Support Program Operations and Execution (25%)

• Serve as the primary operational lead for the program team, owning and coordinating the wide range of operational needs required to support corps member programming and team execution
• Lead event operations and logistics for regional corps member experiences, including registration and RSVP management, food and supply ordering, vendor coordination, materials preparation and printing, transportation coordination, room setup and breakdown, and day-of operational management
• Manage and maintain program-facing operational systems, documents, trackers, calendars, communications, and shared resources
• Compile and coordinate corps member-facing communications and newsletter blasts related to program updates, events, deadlines, and participation expectations
• Create and manage tracking systems for corps member participation, attendance, engagement, and completion of programmatic requirements, and support systems for monitoring compliance and follow-up
• Manage program budgeting, procurement, and ordering processes related to program materials, supplies, swag, and corps member experience needs
• Anticipate operational gaps and proactively problem-solve emerging programmatic and logistical needs across the team
• Build and refine operational systems and workflows that improve efficiency, consistency, communication, and execution across the program team

Support Organizational & Regional Stewardship (10%)

• Serve as a key member of the TFA MA Program Team and contribute to broader regional strategy, planning, and culture-building efforts
• Participate in regional and cross-functional initiatives, meetings, and events that support corps member experience and regional priorities
• Support the execution of organization-wide initiatives and campaigns as needed
• Represent the program team and regional priorities in internal cross-functional planning spaces and collaborations

A WEEK IN THE LIFE

Over the course of any week, the Director, Program Delivery & Operations will spend time:

• Facilitating planning meetings with MDLDs and program team members to align on upcoming corps member experiences and priorities
• Building and managing project plans and implementation systems for Pre-Service, all-corps summits, workshops, and community-building experiences
• Coordinating logistics and communication with vendors, facilitators, alumni partners, caterers, and facilities related to regional events and programming
• Collaborating with the SMD, Program Strategy & Impact, and MDLDs to shape agendas, facilitation plans, and participant experiences aligned to regional goals
• Monitoring implementation progress across multiple workstreams and proactively identifying and addressing operational challenges
• Reviewing corps member feedback and program data to identify trends and opportunities for improvement
• Supporting day-of execution and facilitation for corps member events and experiences
• Partnering with the MD, Early Corps Experience to ensure strong alignment and continuity between onboarding/pre-service and in-service experiences
• Collaborating across regional and national teams to coordinate initiatives and move projects forward

YOUR FUTURE TEAM

The Massachusetts team works collaboratively — and in partnership with students, families, alumni, educators, and community leaders — to advance educational opportunity and systems change across the Commonwealth.

We embrace a hybrid work environment and value clarity, trust, strong relationships, operational excellence, continuous learning, and a deep commitment to educational equity in how we work together.

YOUR EXPERIENCE

Your areas of knowledge and expertise that matter most for this role (minimum qualifications):

• 4+ years of related professional experience
• Bachelor’s degree required
• Exceptional project management and organizational skills, including the ability to manage multiple complex workstreams simultaneously
• Strong systems-thinking and operational planning skills
• Experience designing and facilitating high-quality adult learning experiences and professional development
• Excellent written and verbal communication skills
• Ability to laterally lead and coordinate teams toward high-quality outcomes without direct management authority
• Strong problem-solving skills and comfort navigating ambiguity, change, and evolving priorities
• Experience managing logistics and operations for multi-site events, training, and experience
• Ability to build strong relationships and collaborate effectively across diverse stakeholders and teams
• Strong attention to detail paired with the ability to connect operational execution to broader strategic goals
• Willingness to work occasional evenings and weekends

BONUS (preferred qualifications)

• Teach For America corps member and/or staff experience
• Experience working within the Massachusetts education ecosystem
• Experience in program implementation, instructional leadership, professional learning, and/or nonprofit operations
• Skilled in generating ideas and implementing solutions to complex challenges

YOUR COMPENSATION

The applicable salary range for each U.S.-based role is based on where the employee works and is aligned to one of three tiers according to a cost-of-labor index in that geographic area. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands.

New hires are typically brought into the organization at a salary between the range minimum and midpoint, depending on qualifications, internal equity, and the budgeted amount for the role.

The expected salary range for this role is:

Tier C Salary: $82,600-$106,500

You can see which salary tier applies to where you plan to work here. If your location is not listed, please click here for additional total rewards information.