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Program Manager - Volunteer Program

Skoll World Forum

Skoll World Forum

New York, NY, USA
Posted on Wednesday, November 1, 2023

About Resolution Project

At Resolution Project, we see the spark of passion in young people.  We work with them to build it into a lifetime of impact. People do not need decades of experience before they can start making a difference in the world. Especially while young, they have the energy, idealism, and ambition to address complex challenges—today. But they need a community that invests and believes in their leadership. Resolution provides this support to young innovators around the world so they can break barriers and ignite meaningful change.

The Resolution Fellowship is the core of our work. To become a Resolution Fellow, young people first compete in our Social Venture Challenge (SVC), pitching ideas for social enterprises in their communities. Those who are selected become Fellows, receiving seed funding and lifelong support. Resolution is there, even if they evolve or pivot from their original ideas, with global resources, mentorship, expertise, and community, along with a growing network of local partners. These components come together to form a proven model that identifies promising young leaders, launches their first ventures, and sticks with them as they grow.

The Guide program is our premiere volunteer opportunity. Guides, typically early to mid-level professionals, serve as a virtual mentor to one or more of our Fellow teams—acting as coaches, advisors and sounding boards during the launch and implementation of our Fellows’ social ventures. In addition to helping our Fellows navigate through the challenges of launching social ventures, Guides fully embody our mission by supporting the personal and professional development of our young leaders.

Since our beginning in 2008, Resolution Project has launched and supported the growth of over 600 Fellows, working across six continents and in over 80 countries. Altogether, our Fellows have impacted the lives of more than 6 million people around the globe. Through Resolution Project, young leaders receive unmatched guidance and wisdom from a team of partners, volunteers, and innovative peers around the globe. We remain committed—today and always— to all of our Fellows and to expanding our outreach to lower-resourced communities.


Position summary

The Program Manager – Volunteer Program is the external marketing name for our internal role, Program Manager, Guide Program. The Program Manager, Guide Program will join a high-performing team to help ensure Resolution’s achievement of key objectives, with specific duties related to the successful strategy and management of the Resolution Guide Program. This role will lead communication and outreach strategies to build Guide community and  support volunteer engagement initiatives that  recognize members of our community for their contributions in supporting Resolution Fellows and our mission. The Program Manager will also be responsible for the rollout and implementation of our volunteer management system, HandsOn Connect. This position will also work with a Program Coordinator they manage, to  set  strategy to build a pipeline of Resolution Guides to support our Fellows as the organization grows.

The candidate must have a flexible schedule, be prepared to join meetings and conference calls earlier and later than regular business hours – including some weekends, and be willing to occasionally travel to support the Programs Team, both nationally and internationally.
Key Responsibilities
Work collaboratively with professional staff, Fellows, and volunteers to support programmatic goals and organizational growth as follows:

Guide/Fellow Team Management 
Serve as a primary point of contact and support for onboarded Resolution Guides.
Work with the programs team to support Guides through the review of monthly and semi-annual reports, problem-solving, and frequent follow-up.
Coordinate the introduction of Resolution Guides to Fellow teams in collaboration with other Program staff.
Schedule and send Monthly Guide Report reminders in Salesforce.
Update and maintain volunteer records in Salesforce and other volunteer management systems.
Evaluate impact and efficiency of the Guide program to ensure effectiveness and recommend and implement changes as appropriate.
Finalize rollout and oversee our volunteer management system, HandsOn Connect, including its interaction with Salesforce.
Oversee Guide onboarding and ensure Guides have engaging and current support materials (volunteer handbook, training, etc.).
Work with the Director of Programs to develop and oversee the Guide Program budget.
Review and approve Guide Elections and the annual Guide re-election process.

Volunteer Engagement
Lead strategy for volunteer engagement, virtual and in-person volunteer appreciation events, community events, a community newsletter, and social media, with support from other team members, as needed.
Develop strategies to recognize Guide contributions.
Maintain the Guide community Facebook and LinkedIn groups by adding members and posting engaging content.

Volunteer Recruitment
Support the Program Coordinator, Guide Program with developing and implementing volunteer recruitment strategies to maintain a consistent stream of virtual volunteer mentors entering the Guide Program that ideally reflect the diversity of Resolution’s Fellows, and grow the pipeline as Fellow numbers increase.
Support the Program Coordinator, Guide Program in their work with corporate partners to maintain current relationships and recruit new corporate volunteer partners in collaboration with the Assistant Director of Programs.
Provide support to the Program Coordinator in the management of the mentor matching process for recently onboarded Resolution Fellows.
Manage and support the professional growth of the Program Coordinator, Guide Program.

Other Related Duties, As Requested

Skills, Knowledge and Expertise


3-5 years of relevant professional experience.
Highly organized with meticulous attention to detail and follow-through.
Ability to work well independently, with a high level of professionalism and exceptional interpersonal and communication skills to also work in collaboration with other staff, volunteers, and external partners from a variety of different backgrounds.
Prior stakeholder, relationship, or membership management experience.
Ability to handle sensitive information about donors, team members, Resolution Fellows, methodologies, etc. with discretion and good judgment.
Computer literacy, including extensive knowledge of Microsoft Office (Word, Excel, PowerPoint) and Google Suite.
Experience managing a technical platform, volunteer management systems preferred.
Friendly and outgoing personality, and comfort running trainings, webinars, and regularly networking to grow the volunteer community.
Commitment to the principles of Inclusion, Diversity, Equity, Access, and Learning (outlined here in our DEI statement: https://resolutionproject.org/deistatement/)
Commitment to protecting young people from abuse, per Resolution’s Youth Protection Policy.
Resolution requires that all staff be fully vaccinated with an FDA or WHO authorized vaccine (or approved for an exemption as a reasonable accommodation due to a medical reason or sincerely held religious belief). Resolution abides by each state’s requirements, and acknowledges those may change over time. If moved forward to the phone screen stage, you will have the chance to ask a team member more about this requirement.

Prior staff management experience.
Experience with donor database software (we use Salesforce). Training on our system is available.
Passionate about young people making an impact, and a commitment to social change and social entrepreneurship.


Resolution does our best to provide a competitive benefits package to our team. We have standard 35-hour work weeks with the ability to schedule to work half-day Fridays year-round. Full-time Resolution staff members have access to a range of health plans as well as coverage for dental, vision, life, and disability insurance, 100% paid for full-time staff. Full-time staff also have access to generous paid time off, a 401k match, and robust professional development opportunities. In addition, employees may opt into FSA, HSA, TransitChek, and other voluntary insurance policies.

Resolution does not discriminate on the basis of race or ethnicity, color, national, social or indigenous origin, ancestry, gender identity, sex or gender (including pregnancy), LGBTQ+ status or sexual orientation, age, religion, creed, physical or mental disability, weight, marital or partnership status, veteran status, military service status, or any other characteristic consistent with relevant legal requirements, in regards to Resolution’s operations or in provision of its Fellowship program.