About Smile Train

Smile Train is changing the world one smile at a time. Our goal is to transform every person's life impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide our beneficiaries with free, life-changing comprehensive cleft treatment. Our sustainable model has allowed us to reach 1.5 million children in 90+ countries, and we’re just starting. We are truly changing the world one smile at a time.

Smile Train is looking for exceptional people to join a worldwide team of dedicated, passionate professionals. Our team is creative and highly motivated individuals working to make a positive impact. Join us!

Role Summary:

The Marketing Intern will play a key role in supporting Smile Train’s mission to raise awareness about cleft care across Mexico, Central America, and the Caribbean. Working closely with the regional team and local partner hospitals, the intern will assist in developing and implementing communication strategies that strengthen community engagement and increase access to free, high-quality cleft treatment.

Reports To: Dr. Alejandro Gonzalez, Director for Mexico, Central America and the Caribbean / Janet Gonzalez , Program Assistant for Mexico, Central America and the Caribbean

Key Responsibilities:

· Support Smile Train partner hospitals and treatment centers in developing and implementing localized communication strategies to promote cleft care programs.

· Coordinate and participate in meetings with Smile Train partners to understand local program needs, audiences, and communication opportunities.

· Assist in the design and evaluation of outreach initiatives aimed at increasing awareness among patients and families about free, high-quality cleft care available through Smile Train’s partner network.

· Contribute to the development of brand guidelines and visual identity manuals for assigned treatment centers to ensure consistent and accurate representation of Smile Train’s brand.

· Organize and support focus groups with patients, families, and community members to better understand perceptions, communication barriers, and effective messaging strategies.

· Maintain a comprehensive database of all communication and marketing materials created during the internship, including visuals, reports, and campaign assets.

· Prepare and present monthly progress reports summarizing activities completed, results achieved, and recommendations for improvement.

· Develop a detailed activity plan (chronogram) aligned with the goals and expected outcomes of the main project.

Required Education and Experience:

· Recently completed a Bachelor’s degree in Marketing at Universidad Iberoamericana

· Demonstrated interest in social impact, nonprofit communications, or global health initiatives.

· Strong written and verbal communication skills in both Spanish and English.

· Knowledge of digital marketing tools, including social media platforms, content creation, and community engagement strategies.

· Experience or coursework in brand management, media relations, or campaign development is preferred but not required.

· Excellent organizational and time management skills, with the ability to handle multiple projects simultaneously.

· Proficiency in Microsoft Office and familiarity with graphic design or creative tools (e.g., Canva, Adobe Creative Suite, or similar) is a plus.

Accountability Expectations:

• Ownership of Outcomes: Take full responsibility for one’s own performance, ensuring alignment with Smile Train’s mission and objectives.

• Transparent Communication: Communicate openly and effectively with team members, fostering trust and a shared understanding of expectations and priorities.

• Emotional Intelligence: Demonstrate empathy, understanding, and cultural sensitivity to contribute to an inclusive and supportive team environment.

• Empowerment: Effectively communicate with supervisors to ensure you are equipped with the resources, guidance, and autonomy you need to excel in your role

• Team Cohesion: Contribute to a culture of collaboration, mutual respect, and shared accountability, helping the team to thrive in a fast-paced, mission-driven environment

Compensation: This is an unpaid position.

Travel: none

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, obligations, and activities may change, or new ones may be assigned at any time, with or without notice.

Application Information:

Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply. To apply, please complete the application online. Include your CV, and a cover letter that describes why you believe you would be a good fit for Smile Train and this role. We encourage interested applicants to apply as soon as possible.