Smile Train is changing the world one smile at a time. Our goal is to transform every person's life impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide our beneficiaries with free, life- changing comprehensive cleft treatment. Our sustainable model has allowed us to reach 1.5 million children in 90+ countries and we’re just starting. We are truly changing the world one smile at a time.

Smile Train is looking for exceptional people to join a worldwide team of dedicated, passionate professionals. Our team is creative and highly motivated individuals working to make a positive impact. Join us!

Reports To: Mr. Robert He, Country Director, Smile Train China

Summary/Objective:

The position is for an Interim Program Manager for Smile Train programs in China (Dec. 1, 2024 – May 30, 2025 (6 months), including handover period in Dec.). Due to the current full-time Program Manager at Smile Train Beijing Representative Office taking 6-month maternity leave starting late January, the recruited person will assist in completing outstanding tasks and undertake new assignments from Mr. Robert He. Upon the return of the full-time Program Manager on June 1st, the interim position will not be renewed.

Supervisory Responsibilities:

1. Information Gathering and Reporting:

• Collect and organize updates and news from our 184 partner hospitals in China, focusing especially on announcements regarding changes in top management.
• Provide oral or written reports to Robert as required.

1. Partner Engagement:

• Communicate with key departments (maxillofacial surgery/plastic surgery) within our major partner hospitals to understand their dynamic needs.
• Report findings to Robert

1. Data Management and Analysis:

• Address common issues faced by hospital staff responsible for uploading STX records, ensuring timely submissions that meet Smile Train's standards.
• Organize, compare, and analyze current or historical data, delivering insights through oral or written reports.

1. Survey and Questionnaire Administration:

• Assist in drafting and distributing various surveys and questionnaires.
• Confirm receipt of communications, address routine inquiries, and compile relevant responses.

1. Grant Application Support:

• Help prepare and disseminate instructions for various fund applications.
• Monitor progress post-disbursement, supervise processes, address queries regarding fund usage, and collect necessary reports.

1. Communication Coordination:

• Send agreements, notices, and letters to our 184 partner hospitals and/or volunteers.
• Confirm receipt, address routine questions, and gather feedback.

1. Regulatory Compliance Assistance:

• Prepare documentation for pre-event reporting and post-event summaries as required by government and relevant partners (CCF/CSA).

1. Event and Training Support:

• Assist in drafting and sending invitations and notices for large-scale events or medical training sessions.
• Ensure notifications are effectively communicated, collect Final Grant Reports, and coordinate with our vendors to deliver services.

1. Marketing and Administrative Tasks:

• Collect and organize promotional materials for our programs.
• Update information on our website and social media platforms as per specific requirements.
• Undertake other logistical and support tasks as needed.

Travel:

This position is based in our Beijing Representative Office with no travel requirements.

Required Education and Experience:

Bachelor's degree in Medicine/Health/Social Work with 2-3 years of work experience.

Preferred Education and Experience:

Master's degree in Medicine/Health/Public Health/Social Work with 3-5 years of work experience.

Additional Eligibility Qualifications:

Strong project management and communication skills in Chinese required; working knowledge of English is sufficient.

Compensation Range:

• Monthly salary: RMB 10,000 (pre-tax)
• Payment schedule: Before month-end
• Full statutory benefits package based on RMB 10,000 salary base, including all mandatory social insurances benefits.

Application Information:

Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply. To apply, please complete the application online. Include your CV, [a writing sample-an existing example of your writing; no need to create something new], and a cover letter that describes why you believe you would be a good fit for Smile Train and this role. We encourage interested applicants to apply as soon as possible.