Smile Train is changing the world one smile at a time. We’re always on the hunt for curious, passionate, and innovative thinkers to join our team, to help us do what we do better. If that’s you, please read on.

Smile Train is an international nonprofit headquartered in New York. Our mission is to transform the life of every person impacted by cleft lip and palate. We train and support doctors and medical professionals to provide free life-changing comprehensive cleft treatment to our beneficiaries. Our sustainable model has allowed us to support more than 2 million cleft surgeries in 90+ countries to date and we’re just getting started. We are truly changing the world one smile at a time.

Position Overview

A Program Manager is one of the main points of contact and representative for Smile Train programs in Brazil. S/he is responsible for the maintenance, growth, and improvement of programs by implementing effective and efficient strategies according to each partner or program’s needs, in line with regional and global objectives and guidelines.

Key Responsibilities & Duties

Relationship Management

• Serve as the point person and relationship manager for all treatment partners; manage directives and communications from regional leadership and headquarters to ensure appropriate communication, understanding, compliance and adoption at the partner level.
• Act as a solution agent and proactively address partner and patient inquiries, concerns, or challenges.
• Liaise with partners to gather or share required information, including survey responses, credentialing documentation, activity updates, contracts, payment details, protocol updates, and medical record reporting, among others.
• Develop partner management resources (which may include material translation/verification) and provide reports or other qualitative or quantitative information about programs and partners as requested or required.
• Onboard new partners to ensure a clear understanding of Smile Train protocols, processes, systems, and requirements for optimal program implementation.

Program Implementation

• With support from regional and headquarters-level subject matter owners and leadership, assess partners’ needs, data, and programmatic opportunities to design fiscal year planning objectives and targets and align expectations in accordance with Smile Train’s global programmatic strategy and related key performance indicators.
• Manage budget to optimize and maximize the impact of Smile Train funding; ensuring all funding allocated is utilized as intended and in-line with programmatic goals and priorities.
• Invite partners to submit funding applications and thoroughly review all information provided to facilitate thorough oversight of all funding allocated and timely approval or rejection of funding applications.
• Follow up about grants requests, resolve issues and facilitate funding and reporting
• Facilitate timely onboarding of new partners to ensure understanding of partnership requirements.
• Conduct regular visits to partner hospitals to assess and address the effectiveness of program delivery.
• With support from Programs HQ and Regional leadership, conduct regular needs assessments to information programmatic implementation and expansion including through capacity building.

Compliance

• Assist in facilitating required audits (e.g., safety, quality, financial, and/or legal) by qualified experts for medical or organizational oversight per organizational guidelines.
• Review partner data on an ongoing basis to ensure compliance with organizational protocols and address deficiencies with support from regional leadership and headquarters subject matter owners.
• Collect and review funding and treatment reports to ensure timely submission and achievement of stated outcomes/goals, and to inform future programmatic planning and decision-making.
• Assist in the facilitation or implementation of beneficiary feedback mechanisms to ensure partners are meeting organizational goals and requirements.
• Ensure partners are adhering to all aspects of Smile Train’s partnership agreement including with regard to safety and quality, submission of patient records, branding, and communications.
• Facilitate timely safety reviews (including audits and self-certification assessment)

Financial

• Support the annual collection of in-kind contribution information.
• .Manage the use of funds by partners /approved projects on a daily basis
• Work with supervisor to draw up measurable targets, specific checkpoints, and clear financial commitments as part of the budget planning and implementation process.

Communications

• Serve as the local Smile Train representative and raise awareness and advocate for sustainable, safe, high quality, comprehensive cleft care. This may include representation at conferences, webinar presentations, or speaking to the media.
• Promote active internal communication and collaboration across the organization; share feedback and escalate risks, concerns, or challenges appropriately.
• Maintain relationships with key external stakeholders (e.g., patients and families, strategic partners, donors, media, etc.).
• Facilitate awareness activities and celebrations and attend events as appropriate.
• Support regional and headquarters staff visits, donor visits, and other similar initiatives by facilitating partner or patient visits and engagement.
• Support content collection needs and projects and elevate patient and partner stories that are candidates for communications activities.
• Quickly address patient inquiries and function as a resource for the local cleft community as appropriate.
• Facilitate translation or translation review as required.

Qualifications & Skills

• Bachelor’s Degree in a relevant business, nonprofit, health, or international related field.
• 3-5 years of related work experience, including project management, at an international or large national corporation or nonprofit organization (at least 2 years in a formal office setting).
• Fluent in English and Portuguese (written and oral).
• Well versed in Microsoft Office suite and can comfortably and quickly learn how to use new databases or business intelligence software.
• Experience in data evaluation and analytics
• Self-motivated with proven ability to lead, coordinate, and facilitate projects and teams.
• Strong communication and interpersonal skills with ability to successfully handle issues with diplomacy, tact and cultural sensitivity.
• Excellent organization and time management skills and ability to prioritize requests efficiently and effectively.
• Comfortable working in a global team as well as have the capacity to work and move projects forward independently.
• Ability to work off hours (on-call), sometimes responding to calls/emails or participating in events early in the morning, late at night, or on weekends

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities

that are required of the employee. Duties, obligations, and activities may change, or new ones may be assigned at any

time, with or without notice.

Application Information:

Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work

and staff. We strongly encourage candidates from all groups and communities to apply. To apply, please complete the

application online. Include your CV, [a writing sample-an existing example of your writing; no need to create

something new], and a cover letter that describes why you believe you would be a good fit for Smile Train and this

role. We encourage interested applicants to apply as soon as possible