About Smile Train

Smile Train is changing the world one smile at a time. Our goal is to transform every person's life impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide our beneficiaries with free, life-changing comprehensive cleft treatment. Our sustainable model has allowed us to reach 1.5 million children in 90+ countries and we’re just starting. We are truly changing the world one smile at a time.

Smile Train is looking for exceptional people to join a worldwide team of dedicated, passionate professionals. Our team is creative and highly motivated individuals working to make a positive impact. Join us!

Reports to: Director, Development

Summary/Objective:

We are looking for a Senior Manager, Development to join our team. The Senior Manager will manage a portfolio of mid-level donors and prospects, contribute to mid-level team strategy, and move donors through the pipeline with engagement opportunities throughout the year.

The Senior Manager will oversee a team of two Development Managers. The Senior Manager will report to the Director, Development.

This is a full-time opportunity starting as soon as possible. Some travel will be required (15-

25%). Ideal candidates are based in New York City, though consideration will be extended to

candidates based outside of the tri-state area based on experience level.

Responsibilities:

• Develop and execute cultivation, solicitation, and stewardship strategies for a portfolio of 150-200 mid-level donors with a focus on retention, increasing average gifts, moving donors to a major gift, and planned gifts
• Partner with Director, Development on strategy for mid-level donors including placement in gift officer portfolios, cultivation strategies, stewardship activities, and more
• Effectively engage a portfolio of donors through meaningful connections including phone calls, personalized emails and mailings, face-to-face meetings and other communications
• Create individual goals for each person in their portfolio based on donor’s giving history and research
• Create a plan for each donor to serve as the annual engagement plan, effectively and, in a timely manner, execute that plan to retain and upgrade donors, and document all activities in Moves Management and/or Tasks in database
• Work closely with Smile Train colleagues across departments to help further fundraising efforts
• Prepare and personalize correspondence and fundraising materials, including donor stewardship and impact reports, funding proposals, briefing memos, and acknowledgment letters as appropriate
• Collaborate with the Director, Development to establish performance metrics for monthly, quarterly and annual objectives to meet revenue projections
• Create monthly reports for management to accurately reflect individual and team portfolio activity and performance
• Conduct basic prospect research on individuals and family foundations
• Assist with donor cultivation, stewardship, and fundraising events as requested
• Maintain a high level of knowledge of mid-level and overarching philanthropic trends, techniques, strategies, and best practices
• Serve as a primary contact for incoming inquiries from mid-level donors
• Effectively manage team of two Development, Managers with mid-level portfolios to ensure team goals and projections are achieved
• Undertake special projects and other responsibilities as requested

Essential Physical Functions:

Sitting

Supervisory responsibilities: The Senior Manager will oversee a team of two Development Managers

Travel: 15-25%

Required education and experience:

• Bachelor’s (B.A./B.S.) degree or equivalent
• 5+ years of relevant experience in development or fundraising, ideally in a non-profit environment
• Proven Track record of closing four and five figure gifts
• Success working in a fast-paced, entrepreneurial environment with a strong ROI orientation
• Strong technological aptitude with advanced skills using Microsoft Word, Excel, and donor database software.
• Basic knowledge of prospect screening and research tools
• Ability to network and leverage contacts and connections, and ability to prioritize while working under multiple deadlines
• Detail-oriented; ability to effectively collect, analyze, organize, distill, and present information to a range of audience members
• Superior verbal and written communication skills
• Great customer service and interpersonal skills
• Ability to maintain perspective and a sense of humor

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Preferred education and experience:

• Advanced degree (M.B.A/ M.A./M.S.)
• Experience with Salesforce

Compensation Range:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, obligations, and activities may change, or new ones may be assigned at any time, with or without notice.

Application information:

Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply. To apply, please complete the application online. Include your CV, a writing sample (an existing example of your writing – no need to create something new), and a cover letter that describes why you believe you would be a good fit for Smile Train and this role. We encourage interested applicants to apply as soon as possible.