Smile Train is changing the world one smile at a time. Our goal is to transform the life of every person impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide free, life-changing comprehensive cleft treatment to our beneficiaries. Our sustainable model has allowed us to reach 1.5 million children in 90+ countries to date and we’re just getting started. We are truly changing the world one smile at a time.

Smile Train is looking for exceptional people to join a world-wide team of dedicated, passionate, professionals. Our team are creative and highly motivated individuals working to make a positive impact. Come join us!

We are looking for a Program Coordinator to join our team in Vietnam. He/she would support the development and implementation of Smile Train programs across Vietnam. He/she is expected to manage various administrative tasks, working with partners, and reporting to donors to ensure effective implementation of Smile Train programs, in line with regional and global objectives and guidelines.

The Program Coordinator will report to the Program Manager, Vietnam. This is a full-time role based in Hanoi, Vietnam, starting as soon as possible. Significant domestic travel is expected (approximately 50%).

Key Responsibilities & Duties

• Support Program Manager to implement program activities at partner hospitals across Vietnam, including the continuous monitoring of progress towards financial, programmatic, and medical (i.e. safety & quality) compliance.
• Maintain consistent communication and good working relationships with existing partner hospitals, visit hospitals and conduct site visits as requested/needed, and work together to ensure the success of current and future programs.
• Receive, review, and analyze requests from local stakeholders, carry out ‘due diligence’ to advise supervisors on whether the requests are in line with Smile Train’s overall strategy and requirements.
• Work with various local vendors to ensure effective and on-time implementation of Smile Train programs.
• Gathering information to develop reports to local donors as requested.
• Maintain good communication with local donors, including receiving and attending to their requests (additional reports, gatherings of information and materials for communications, etc.).
• Develop resources or generate internal reports as needed/requested (this may include material translation).
• Help grow the organization’s brand and raise awareness for Smile Train programs by:
  • supporting efforts to share Smile Train’s global messaging locally;
  • upholding and furthering best practices in comprehensive cleft care;
  • gathering marketing content (e.g. photos/videos/stories, etc.);
  • organizing and hosting visits by Smile Train ambassadors, donors/supporters and staff;
  • and, supporting supervisors in maintaining good communications with all key external stakeholders (e.g. medical professionals, social/voluntary organizations, government functionaries, media, and patients/families).
• Proactively respond and work with supervisor and Smile Train regional and global teams so as to keep communication channels open, projects integrated, and the organization moving together.

Essential Selection Criteria

• Highly proficient in English – both oral and in writing
• Bachelor's degree or higher academic level
• Good program management skills
• High degree of computer literacy (Microsoft, Zoom, etc.)
• Be able to demonstrate ability to work independently, multi-tasking, and meet deadlines under pressure
• Experience in the field of NGO and community development, especially fundraising, is a plus

Smile Train believes that a workforce made up of people from diverse social, racial, economic, and cultural backgrounds results in a dynamic workplace and enhances the important work that we do. We are committed providing equal employment opportunity to all persons without regard to race, color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, gender identity or expression, disability, marital/familial status, genetic information or predisposing genetic characteristics, sexual and reproductive health decisions, military status, domestic violence victim status, or any other characteristic protected by law. We strongly encourage candidates from all groups and communities to apply.

To be considered, please submit a resume and a cover letter that describes why you believe you would be a good fit for Smile Train and this role.

Applications will be reviewed on a rolling basis, but we encourage interested applicants to apply as soon as possible.