Job Title: Systems Improvement Manager

Department: Administrative & Financial Affairs

Reports To: Strategy Operations Lead

Position Overview

Systems Improvement Manager plays a big role in strengthening the university’s operational excellence in the design, improvement, and oversight of organizational processes, policies, and governance frameworks. This role partners with operational units to ensure that processes are efficient, compliant, scalable, and aligned with the institution’s mission, strategic priorities, and regulatory. It uniquely blends process reengineering, governance oversight, risk management, and stakeholder leadership that enables the university to deliver exceptional services to students, faculty, staff, and the community.

The ideal candidate is a structured thinker, a collaborative problem solver, and a champion for continuous improvement who can translate operational challenges into clear, sustainable, and well governed solutions.

Key Responsibilities

● Lead the assessment, mapping, design, and continuous improvement of core administrative and operational processes across the university.

● Identify bottlenecks, redundancies, and risk areas and propose solutions grounded in industry for best practices.

● Proactively identify operational risks and develop mitigation strategies within process and governance frameworks.

● Ensure compliance with regulatory, accreditation, and audit requirements by maintaining comprehensive process records and reporting structures.

● Conduct regular quality reviews to ensure processes remain effective, sustainable, and compliant.

● Develop KPIs and performance dashboards to measure process effectiveness and drive data-informed decision making.

● Establish and maintain governance frameworks, policies, and standard operating procedures that support transparency, consistency, and compliance.

● Ensure alignment of governance practices with legal, accreditation, financial, and ethical requirements relevant to higher education and non-profit sectors.

● Monitor adherence to established standards and recommend corrective actions where necessary.

● Support operations strategy to translate strategic directives into actionable process initiatives, project plans, and change management activities.

● Collaborate closely with internal units to ensure processes, systems, and governance support long-term institutional goals.

● Serve as a trusted advisor on process and governance best practices.

● Drive change management related to process improvements, including communication planning, training, and stakeholder readiness assessments.

● Build strong relationships across the institution to promote a culture of continuous improvement and operational alignment.

Qualifications & Experience

● Bachelor’s degree in business administration, Operations Management, or a related field with a proven track record. (Master’s preferred).

● 5+ years of experience in process management, organizational and cooperate governance, risks Governance, operations strategy, or related roles

● Demonstrated experience in business process mapping, process improvement methodologies, or governance frameworks.

● Strong understanding of compliance, policy development, and organizational controls in complex institutions.

● Experience leading multi stakeholder initiatives and managing organizational change.

Skills & Competencies

● Exceptional analytical and strategic problem-solving skills.

● Strong project management capabilities with a structured, organized approach.

● Excellent facilitation, communication, and relationship-building skills.

● High level of integrity, accountability, and commitment to institutional mission and values.

● Skilled in process documentation tools, workflow software, and data analysis platforms.

How to Apply

Applicants should provide: (1) curriculum vitae, (2) Degree, (3) A cover letter describing your interest in UGHE and relevant experience. Please upload these under the ‘Additional Files’ tab on the application page.

University of Global Health Equity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Organizational Profile

UGHE is a new kind of university focused on training the next generation of global leaders in health care delivery. The university launched in Rwanda in September 2015. Through an academic experience uniquely rooted in the values of equity, students are empowered to both ease suffering at the bedside and drive transformational, systemic changes to the health system.

UGHE is an initiative of Partners In Health (PIH), an internationally recognized non-profit organization whose mission is to provide a preferential option for the poor in health care. In over nearly three decades of operating alongside public sectors in countries around the world, PIH has developed a model to deliver high quality healthcare to some of the world’s most marginalized communities. Nowhere has this impact been more profound than in Rwanda, where Inshuti Mu Buzima—PIH’s sister organization—and our government partners have driven innovation for a decade.

Members of the UGHE community are tenacious and resolute in our drive to attain social justice, make common cause with those in need, listen to and learn from others, and operate with honesty and humility as we uphold academic integrity and intellectual curiosity. The University of Global Health Equity seeks individuals committed to these values to join the team.

Commitment to Safeguarding and Prevention of Sexual Exploitation, Abuse and Sexual Harassment

At UGHE, we are committed to ensuring that those who benefit from our work- including community members – as well as our students, contractors, staff, and visitors to our campus are treated with dignity and respect and protected from sexual exploitation, abuse and harassment and any form of systemic abuse, whilst reducing risk and vulnerabilities. A range of pre-employment checks will be undertaken in conformity with UGHE’s policy.

UGHE will request information from applicants’ previous employers about any findings of fraud, harassment, sexual harassment and any form of systemic abuse or incidents under investigation when the applicant left employment. By applying, the job applicant confirms their understanding of these recruitment procedures.