Job Title: IT Audiovisual Support Assistant

Reports To: IT Coordinator in Charge of Audiovisual Infrastructure

Location: Butaro Campus & Kigali Office

Overview

The Audiovisual Support Assistant provides day-to-day operational support for the university’s audiovisual technologies across classrooms, labs, meeting rooms, and event spaces. This role involves setting up, troubleshooting, and maintaining AV equipment, as well as assisting faculty, staff, and students in the effective use of teaching and collaboration technologies.

Key Responsibilities

The tasks for the IT Audiovisual Assistant will include but not limited to:

• Assist in the setup, testing, and operation of audiovisual equipment for lectures, seminars, meetings, and institutional events.
• Provide first-level troubleshooting for AV issues, escalating complex problems to the IT Coordinator (AV).
• Support the student/ faculty with the audiovisual configuration, before/ during/ after class;
• Making sure that the audiovisual equipment is maintained in health condition and serviced appropriately;
• Support video conferencing and lecture capture technologies, including Zoom, Microsoft Teams, or other platforms.
• Maintain an inventory of AV equipment, cables, and accessories, ensuring availability and proper use.
• Provide hands-on support for live streaming and recording of classes, conferences, or special events.
• Assist in routine preventive maintenance of projectors, microphones, speakers, cameras, and control systems.
• Offer user support and training to faculty, staff, and students on AV technologies and classroom systems.
• Document recurring issues and contribute to knowledge-sharing resources for the IT/AV team.

Qualifications

● Bachelor's degree in information technology, Media Technology, Electronics, or related field.

● At least 1 year of work-related experience with audiovisual systems and IT equipment setup is an advantage.

● Basic understanding of AV hardware (projectors, microphones, cameras) and software platforms (Zoom, Teams, OBS, etc.).

● Strong customer service and communication skills.

● Ability to work under pressure, especially during live events.

● Willingness to learn and grow into advanced AV/IT responsibilities.

How to Apply

Applicants should provide: (1) curriculum vitae, (2) Degree, (3) A cover letter describing your interest in UGHE and relevant experience. Please upload these under the ‘Additional Files’ tab on the application page.

University of Global Health Equity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Organizational Profile

UGHE is a new kind of university focused on training the next generation of global leaders in health care delivery. The university launched in Rwanda in September 2015. Through an academic experience uniquely rooted in the values of equity, students are empowered to both ease suffering at the bedside and drive transformational, systemic changes to the health system.

UGHE is an initiative of Partners In Health (PIH), an internationally recognized non-profit organization whose mission is to provide a preferential option for the poor in health care. In over nearly three decades of operating alongside public sectors in countries around the world, PIH has developed a model to deliver high quality healthcare to some of the world’s most marginalized communities. Nowhere has this impact been more profound than in Rwanda, where Inshuti Mu Buzima—PIH’s sister organization—and our government partners have driven innovation for a decade.

Members of the UGHE community are tenacious and resolute in our drive to attain social justice, make common cause with those in need, listen to and learn from others, and operate with honesty and humility as we uphold academic integrity and intellectual curiosity. The University of Global Health Equity seeks individuals committed to these values to join the team.

Commitment to Safeguarding and Prevention of Sexual Exploitation, Abuse and Sexual Harassment:

At UGHE, we are committed to ensuring that those who benefit from our work- including community members – as well as our students, contractors, staff, and visitors to our campus are treated with dignity and respect and protected from sexual exploitation, abuse and harassment and any form of systemic abuse, whilst reducing risk and vulnerabilities. A range of pre-employment checks will be undertaken in conformity with UGHE’s policy.

UGHE will request information from applicants’ previous employers about any findings of fraud, harassment, sexual harassment and any form of systemic abuse or incidents under investigation when the applicant left employment. By applying, the job applicant confirms their understanding of these recruitment procedures.