Vacancy Announcement

Job title:

Patient Flow Assistant

Work Location:

Kono District

Department:

Clinical-NCD

Reports to:

Pen-Plus NCD Lead

Line Management

No

Requisition #

4567

Application Status

Internal/External Advert

Organization Profile

Partners In Health (PIH) is an international health organization relentlessly committed to improving the health of the poor and marginalized. PIH partners with local governments to build local capacity and works closely with impoverished communities to deliver high-quality health care, address the root causes of illness, train providers, advance research, and advocate for global policy change. Our delivered services in the field are based in our partnership with the Governments and Ministries of Health and the support to education, training and mentorship to Health care workers and students is one of our pillars for the Health care system strengthening.

PIH currently has implementation programs in Haiti, Rwanda, Lesotho, Liberia, Malawi, Peru, Mexico, Russia, Sierra Leone and Navajo Nation. Through our partnership with Harvard Medical School and the Brigham and Women’s Hospital, we support a wide range of programs in dozens of other countries around the world.

Our Work In Sierra Leone:

Partners In Health (PIH) began supporting the government of Sierra Leone in response to the Ebola epidemic in October 2014. Recognizing the large need for continued investments in the health system after Ebola, PIH is committed to long-term health system strengthening in support of the Ministry of Health and Sanitation (MOHS), guided by the same principles as our emergency response and our work around the world: public sector accompaniment, integrated and comprehensive services, social justice, nimbleness and flexibility, partnership, community ownership, and evidence-based interventions. In the aftermath of the epidemic, PIH is committed to supporting the delivery of comprehensive health services in Sierra Leone, from the community level to the health center and to referral hospitals.

Position Overview

The Patients Flow Assistant facilitates the movements of patients through the Clinic processes, by directing the flow of patients according to patients chart under the supervision of the clinical leadership.

The Patient Flow Assistant provides continuous care support to all individuals by performing reception and clerical activities and maintaining care center workflow for Staff, Physicians, Patients, and relatives. The Patient Flow Assistant participates in the execution of patient Safety Goals by ensuring patient privacy and accuracy of patient identification, improving effectiveness of communication among care providers, and responding to patients’ emergencies by alerting appropriate clinicians. Actively and consistently demonstrates the mission, vision, values and guiding principles of Partners In Health.

Essential Duties and Responsibilities:

• Coordinate the flow of patient in the Clinic by directing patients from initial waiting area to designated areas in the NCD Clinic (the triage, screening room, consultation room(s) and pharmacy) according to their files.
• Announce names of patients next from the 3-consultation rooms according to their files strictly.
• Organize patients seating positions and queues by categories and sequence of arrival at the triage, inside the building on to the pharmacy.
• Treat patients and files according to their sequence of arrival at all times and be professional.
• Communicate to patients and relatives clearly about their files movement in terms of next on the line.
• Assist with patients care by greeting and escorting patients as needed from triage to designated clinical areas.
• Assist with patient movement especially the physically challenged (on wheels, blind, and the aged.
• Assist patients with PLUS conditions during clinical days.
• Ensure there no is patients standing inside the NCD clinic.
• Promotes and maintains a safe environment.
• Performs such other duties related to role as may be required by the NCD Clinical Leadership.
• Collect patient files from the consultation rooms for careful handing over to the M&E Team for entering.
• Communicate to clinicians and team on situational happenings around the clinic for appropriate action.
• Be observant and able to monitor patient’s situations for emergency attention.
• The spirit and passion of Humanity at all times in executing your job

Prevention of Sexual Exploitation, Abuse and Harassment

Partners In Health Sierra Leone is dedicated to preventing unwanted behavior in the workplace, including sexual harassment, exploitation, abuse, financial misconduct, and ensuring the welfare of those we serve. We expect all staff, consultants, contractors, vendors, and volunteers to uphold these values as outlined in our code of conduct.

The successful candidate will receive appropriate training and must adhere to the organization’s safeguarding policies. Employment offers are contingent upon satisfactory references and screening checks, including criminal records and terrorism finance checks.

As a participant in the Inter-Agency Misconduct Disclosure Scheme, we request information from previous employers about any instances of sexual exploitation, abuse, or harassment. Additionally, Partners In Health Sierra Leone will share records of such misconduct with other agencies upon staff departure, ensuring transparency and accountability. By applying, candidates acknowledge and agree to these recruitment procedures.

Education and Work Experience Requirements

Education and Work Experience Requirements

• Good communicator and work as part of a team.
• Dependable and approachable.
• Excellent verbal and written communication skills and ability to communicate effectively.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Strong proactivity and motivation, a self-starter with an ability to translate ideas into action.
• Ability to work independently and to carryout assignments to complete within parameters of instructions given, prescribed routines, and standard accepted practices.
• Attention to details.
• Must have at a minimum, a certificate for Senior Secondary School Education (WASSCE)
• Certificate in humanitarian work and stewards
• Ability to write situational report and presentation.

Social Justice

We are a global health and social justice organization that responds to the moral imperative to provide high-quality health care globally to those who need it most. We strive to ease suffering by placing patients at the center of all care, bringing the benefits of modern medicine to all.

Method of application

Interested candidates are required to apply through our website: www.pih.org/employment. In your application, please ensure to include names, addresses, email addresses and telephone numbers of three (3) referees not later than 12:00pm GMT (Midnight) on Monday, October 6th, 2025.