Job Description

Job Title: Clinical Officer
Location: Rongo, Kenya
State date: February 2025

Organizational Background

Founded by a group of committed Kenyans, Lwala unlocks the potential of communities to advance their own comprehensive well-being and improve health outcomes. We support communities to design, implement, and evaluate solutions to their most pressing health challenges. To address systemic inequities in health outcomes–and a health system that often leaves communities out of decision-making–Lwala deploys a community-led health model that has 4 pillars: professionalized community health workers (CHWs), community health committees, health facilities, and data. Lwala is an organization rooted in the communities we serve. When it comes to improving health outcomes, we believe that communities should be in the driver's seat–no one can identify challenges and solutions better than communities themselves. Our model centers communities as leaders and change-makers breaking cycles of inequity.

Job Summary

Lwala Community Alliance is seeking to employ a compassionate and skilled Clinical Officer to provide high-quality healthcare services to our community. The ideal candidate should have a solid background in clinical practice within the not-for-profit sector, ensuring patient-centered care and contributing to the improvement of health outcomes in line with our mission and values. The role involves the provision of quality clinical services at the health facility and through outreach programs, ensuring accessible and comprehensive healthcare for all.

Key Responsibilities

1. Provision of Clinical Services

a) Provide comprehensive and high-quality clinical services to patients
b) Follow established treatment protocols at all times and ensure adherence to universal
hygiene standards taking in to consideration quality and continuity of care.
c) Obtain health histories and perform comprehensive physical examinations, including psychosocial, functional, and developmental assessment.
d) Apply medical knowledge and skills to develop differential diagnoses, aided by diagnostic and laboratory results, develop/order therapeutic plan of care according to protocols and evidence-based practice standards.
e) Undertake continuous evaluation of patient’s response to plan of care and modify as needed, providing patient/family counselling and education.
f) Ensure that services that support the treatment process such examinations/tests and dispensing of drugs is carried out efficiently.
g) Consult with other clinicians to provide the optimum level of care in collaboration with other members of the clinical team, including Head clinician, nurses, and other relevant staff
h) Make sure that environmental health and sanitation is well managed and waste is disposed of according to established procedures.
i) When necessary, arrange for patient referrals or consultations to other health facilities for specialty or higher-level management and ensure accompaniment of patients on referrals as needed.
j) Actively participate in clinical training programs, including on-job trainings and skills building.
k) Participate in trainings for professional development, and continually improve and update self to be able to function in all departments within the facility (ANC, MCH, PSC, OPD, In-patient).
l) Attend all scheduled clinical staff meetings, departmental programs, and assigned committees.
m) Maintain organization of supplies and other materials in the facility. Work with team supervisor and other staff to indicate the needs in medical equipment and drugs
n) Follow reporting chain for conflict, loss or damage property, complaints, etc.

2. Support to Health Outreach Services

a) Support the establishment and effective delivery of health outreach services in target communities.
b) Initiate and ensure that preventive, curative, and promotive health outreach programs in target communities are carried out effectively.
c) Support facilitation of periodic health education forums and medical camps in the target communities.
d) Attend CMEs, case review meetings, and brown bag lunches as scheduled.
e) Assist with outreaches or other activities such as health talks or community programs.
f) Assist in the implementation of new programs as necessary

3. Records and Report for the Clinic

a) Document all aspects of patient care and maintain accurate and complete medical records.
b) Ensure that complete and up to date patient records are maintained by the clinic.
c) Ensure that systems for keeping patient/client and other relevant records are well maintained.
d) Prepare and submit reports for the clinic in line with established procedures.
e) Ensure that reports and returns are submitted to the management and relevant Government Authorities as stipulated in the regulations and policies.
f) Ensure accuracy and confidentiality of patient/client records and clinical care documentation as per established guidelines, procedures and protocols.

4. Quality Controls and Assurance

a) Ensure that established procedures are adhered to in order to maintain quality assurance in delivery of clinical services.
b) Maintain quality standards established for health service delivery by the facility.
c) Ensure adherence to regulations for clinics established by Health Authorities.
d) Ensure timely reporting to the supervisor on matters that need attention/information.
e) Promote initiatives that support delivery of high quality Clinical care services and ensure that the hospital maintains effective client service.
f) Report matters that need respective attention/information/action of the Head Clinician and Director of Hospital and Operations in a timely manner.

5. Monitoring and Learning

a) Supports monitoring and evaluation initiatives at LCA including submission of monthly scorecards and quarterly reports.
b) Maintain and use strong monitoring systems to track and report on activities and results to support effective delivery of clinical care services
c) Periodically review performance metrics with the M&E team and employ use of data for decision making that promotes high quality clinical care services.
d) Facilitate documentation and dissemination of appropriate case studies, experiences, best practice and lessons.
e) Encourage sharing of learning and experience with the team, across the organization and with like-minded/peer organizations.

6. Relationship Management

a) Build good working and profitable relationships between the clinic and the local community.
b) Maintain good working relationship with individuals that visit the clinic.
c) Cultivate good working relationships with peer from health agencies such as Ministry of Health, KEPI, and MEDS etc.
d) Foster teamwork among supervised staff and with staff from other units/departments.

Other Duties and Responsibilities

a) Carry out any other duties and responsibilities which may be assigned by the management from time to time.

Konowledge, Skills and Abilities

(The knowledge, skills and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training)

1. Level of Education/Academic Qualification
a) Diploma in clinical Medicine and Surgery/
b) Bachelor of science in Clinical Medicine and Community Health

2. Specialized Training/Professional Qualifications
a) Kenya Registered Clinical Officer

3. Other Competencies/Abilities/Skills Required
a) Must be diligent, honest and responsible
b) Good interpersonal and communication skills
c) Demonstrate strong leadership skills maintaining high morale among staff
d) Ability to offer quality services at all times to all patients at the comprehensive care centre.
e) Good spoken and written English and Kiswahili.
f) Ability to work with minimal supervision.

4. Relevant Job Experience
a) At least two (2) years relevant experience in a similar position

How to Apply

Please send your application letter and CV as one attachment to: Clinical Officer Job Vacancy

Applications will be reviewed on a rolling basis with an application deadline of 19th January 2025.

Lwala Community Alliance is an equal opportunity employer and does not ask for fees at any stage of the recruitment process. Successful candidates must abide by Lwala’s Anti-Fraud & Bribery Policy and Safeguarding Policy, including protection of children and vulnerable adults.