Job Description

Title: Product Officer
Location: Kenya
Reports to: Product Manager
Start date: June, 2024

Organizational Background

Lwala unlocks the potential of communities to advance their own comprehensive well-being and improve health outcomes. In order to address systemic inequities in health outcomes–and a health system that often leaves communities out of decision-making–Lwala deploys a community-led health model that has 4 pillars: professionalized community health workers (CHWs), community committees, health facilities, and data.

Overview

Lwala is pursuing a growing portfolio of innovative community-based health interventions backed by robust data systems to generate organizational learning and evidence as we scale. Lwala’s extensive data system is heavily based on innovative digital health tools and platforms that generate high-quality data for decision-making and concurrently act as job aids for front-line health workers, reaching 2.5M beneficiaries.

The Product Officer supports end users (CHPs) of our flagship digital technologies. One of them is Lwala Mobile, a Commcare-based job aid for Community Health Workers, and eCHIS - a community health tool deployed at the national level. A central responsibility of the role will be to extend technical support, training, and mentoring of CHPs as well as daily data quality assessments to ensure data integrity at the source.

In addition to your technical skills, an understanding of M&E principles is critical, given the significant role digital data plays in Lwala’s learning ecosystem. You’ll be at the front line of ensuring data quality through the daily work with the CHPs, translating on-the-ground field experiences to influence decision-making, ensuring digital policy compliance, and providing inputs/analysis for improved functionality. You’ll especially impress us if you have worked in public health, implementing mHealth technologies in low-resource settings.

This role will report to Lwala’s Product Manager.

Key Responsibilities

The responsibilities of the Product Officer include, but are not limited to, the following:

Product Management and Delivery

• Participates in the Agile sprint process, and ensures that all scrums meetings and practices are adhered to
• Manages a team to work towards the delivery of required outcomes
• Works with stakeholders in achieving the objectives set and ensures that the functionality and final product meet the stakeholders’ expectations and is able to
• Collaborate with the technical teams to plan, execute and oversee the implementation of eCHIS within supported Counties.

Stake holder Engagement and Management

• Act as a liaison between the County and Sub-County Health Management Teams, Community Health Assistants, Community Health Workers and the technical teams.
• Conduct user feedback activities and engage with stakeholders in the ecosystem to improve system functionality and usability.
• Update stakeholders at county and sub-county level on eCHIS product roadmap and release schedule.
• Update the Product Manager on progress of activities and effectively communicate needs to ensure smooth implementation and support.

System Support and data quality Assurance

• Perform regular system testing and quality checks to identify and address any issues within the systems in use by Lwala and County teams including Commcare, eCHIS, Kobo collect and others
• Develop, update and maintain standard operating procedures for the systems to ensure quality and availability is maintained
• Conduct regular data quality checks with the field teams to identity gaps and instigate corrective measures
• Maintain detailed records of system configurations, updates, and issues with adequate communication to relevant stakeholders and teams
• Provide technical support and troubleshoot issues related to eCHIS and other relevant systems.

Knowledge Management and Training Support

• Generate and present regular reports on system performance, system use and user satisfaction.
• Ensure results, insights, summaries are well highlighted, captured and documented and disseminated to relevant stakeholders for improvement of outcomes.
• Conduct CHU Digital maturity assessment for the CHUs quarterly, document and share findings.
• Develop training materials and conduct training sessions for community health workers
• Ensure complete compliance with internal data governance policies and strategies
• Contributes significantly to content and updates of Lwala’s internal Confluence Knowledge base.
• Create training materials and job aids
• Support the improvement of existing tools and processes in keeping with growing organizational needs and user feedback to ensure the organization remains on the cutting edge of innovation.

Qualifications and Experience

• A degree in Economics, Statistics, Computer Science, Health Informatics or related field
• Recent experience (last three years) working in an information systems or digital health project
• Experience working with software engineers
• Strong ability to communicate with and manage multiple stakeholders
• Experience building business cases and driving outcome-oriented product prioritization decisions
• Experience designing product roadmaps, work plans and working collaboratively with teams to execute
• Experience in quantitative and qualitative methods involving basic data analysis and report writing skills.
• Critical thinking, creative problem solving and analytical reasoning skills
• Tech savvy, proficient in MS Office and G-Suite (Excel, PowerPoint and Google Sheets)
• Effective communicator with attention to detail and ability to work with a team
• You will particularly impress us if you have experience working with SQL, have Product Management experience or Certification.

Characteristics

• Visionary innovator - The individual must be able to build a strategy and vision for sustainable, right-sized, and high-quality digital tools that contribute to strong local community health systems.
• Commitment to impact – The individual should be passionate about Lwala’s mission and the population we serve, and relentless in pursuit of generating evidence and learning to understand our impact as we test our community-based innovations and scale with government and partners.
• Communication skills – Strong written and verbal communication skills are essential, particularly the ability to communicate complex thoughts and ideas simply and effectively and tailor communications to the non-technical audience.
• Ability to create “structure out of nothing” – Strong ability to turn a visual reality or imagined outcome into a codified set of steps, actions, and goals on paper - and keep the team on task for the most important tasks.
• Self-starter – The individual must be a highly motivated self-starter who can creatively ensure that the engagement between different teams (mainly Programs, Research & Learning, and Operations) is cohesive while ensuring that the main decisions are evidence-based.
• Energy, motivation, and stamina - The role can be demanding and, at times, subject to external pressures for timely completion. The candidate must be adaptive, creative, organized, and highly motivated.

To Apply:

Please apply by following the link here >>> Product Officer

The application deadline is 15th May, 2024

Lwala Community Alliance is an equal opportunity employer and does not ask for fees at any stage of the recruitment process. Successful candidates must abide by Lwala’s Antifraud & Bribery Policy and Safeguarding Policy, including protection of children and vulnerable adults.