About us:

Kiva is a global nonprofit, founded in 2005, with a mission to expand financial access and help underserved communities thrive. Kiva unlocks capital for borrowers through crowdfunded loans supported by individuals around the world. Lenders on Kiva can start with as little as $25 to support causes that matter most to them, whether that’s gender equity and support for women, refugees, climate change, small businesses, agriculture, and more. Since our founding, over two million people have invested $1.9 billion in real dreams and real opportunity, spanning more than 90 countries and 4.7 million borrowers.

As we work toward our mission, Kiva invests in building and retaining a global team of talent to add to our values-driven and digital-first culture. Our organization is supported by over 700 volunteers and 130+ full time employees dispersed around the world, as well as within team hubs located in San Francisco, Nairobi, Bogota, and Bangkok. Kiva’s team is growing as we pursue exciting new opportunities to scale our impact and create a financially inclusive world.

Kiva's values:

Impact first - This is why we exist. This is the drumbeat we march to. Every day.

Extreme ownership - Own it; you, your relationships, your impact. Insist that others support you and hold you accountable.

Be curious and bold - Never stop learning. Question assumptions. Take Risks and dream big.

Inclusion. Equity. Diversity. - Without reservation and without caveat. In our hiring, in our workplace and in our impact in the world.

Honor and integrity - Do the most right thing in the most right way. Cherish diversity and respect each other.

Love and kindness always - Say what you mean. Mean what you say. And don't say it mean. Clarity. Courage. Kindness.

Our team:

The Kiva U.S. team provides 0% interest, no-fee loans of up to $15,000 to entrepreneurs and small businesses in the United States that are typically excluded from formal financing products. With no minimum credit score and an inclusive approach to underwriting, Kiva U.S. extends access to capital to small businesses across the country.

In communities and cities where there is an expressed gap in affordable financing options, Kiva offers a plug-in microlending partnership model for small business support centers, city governments, and community development financial institutions called the Kiva Hubs program. In more than 40 cities like Oakland, New York, Detroit, and Pittsburgh, partners are developing small business ecosystems and deepening their impact by making Kiva loans accessible to the entrepreneurs they serve.

Role overview:

Kiva works with community and corporate partners to grow and deepen the impact generated through our US lending model. As an Entrepreneurial Ecosystem Associate at Kiva US, you’ll work as part of a geographically distributed team to own day-to-day management and operations of our existing US lending partners (called “Hubs”) and develop long-term strategies to deepen the impact of our ecosystem partners in their respective communities across the US. This role’s success lies in enabling partners to grow the number of marginalized entrepreneurs they support year over year while managing risk. You will report to the Manager of Entrepreneurial Ecosystems and work with the Kiva US Operations team, Business Development team, and other colleagues across Kiva.

With 38 existing Hubs and more joining every year, this role is for someone who is an ecosystem builder, who is incredibly organized and able to provide differentiated support for a wide variety of entrepreneurial ecosystems. The ideal candidate is curious,feels comfortable working closely with partners to build thoughtful relationships, and is interested in microfinance and social impact. A typical week might include answering partner questions about how to support an individual applicant or how to source more applicants; monitoring partner performance through key metrics and developing strategies to reduce portfolio risk; identifying and building operational efficiencies to deliver faster, higher quality experiences for borrowers and partners alike; improving training materials and creating marketing assets or content; and ensuring our US partners have the best experience possible all while scaling their impact. This role is for a detail-oriented analytical thinker and people person, who has a passion for relationship building, facilitating quality client experiences, and working across teams to tackle and resolve cross-functional problems.

At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis; unfortunately we cannot provide visa sponsorship.

Key responsibilities include:

• Support the Kiva US Entrepreneurial Ecosystem Manager and our growing portfolio of 40+ ‘Capital Access Managers’ (CAMs) who are employed by a local community organization (called a Kiva US Hub). CAMs are responsible for managing their portfolio of Kiva loans and acting as a local Kiva ambassador within their entrepreneurial ecosystem.
• Support the onboarding, training, and coaching of CAMs to launch, grow, and sustain community-based lending programs
• Triage and support CAMs’ questions and requests as they utilize our systems; advocate for and/or implement system improvements
• Track and monitor key indicators of performance of the Hubs program as well as individual Hub partners. React to data by providing interventions, resources, and solutions when needed. Establish proactive and reactive strategies for CAMs to implement to reduce risk, and/or refer them to existing resources already available to leverage for their needs.
• Design processes and create resources to support a streamlined process for onboarding new Hub partners with the Business Development team
• Support Hub contract renewals with existing partners.
• Manage assets for internal and external partners, collaborate with Marketing & Communications on marketing campaigns to promote our existing or new partners and borrowers to a US audience
• Regularly work with the Kiva US Operations staff to communicate policy and programmatic changes to Hubs partners.
• Build, maintain and share reports in Looker and Salesforce CRM systems.
• Maintain and utilize Salesforce CRM systems when tracking and recording partner contracts, invoicing, and notes; produce timely invoices
• Track key metrics against loan supply, risk, and impact targets
• Manage the operations for key corporate partners in select markets, coordinating with Strategic Partnerships Account Managers as needed.
• Develop internal processes and external tools for supporting Trustees, referral partners, and loan-matching partners.
• Provide programmatic updates and resource sharing through regular bulletins and partner newsletters
• Ensure Kiva US is tracking on time for all grant deliverables, coordinating across teams to make sure milestones are reached.

Preferred qualifications:

• 3+ years of relevant experience (program management, business development, customer success, community or economic development)
• Experience building a market or managing an ecosystem (can be broadly interpreted but should include management of some community or group with measurable improvements over time)
• Growth mind-set
• Highly independent and able to collect feedback, develop recommendations and implement improvements while measuring results
• Experience with change management that involves internal and external stakeholders
• Excellent communication skills both written and oral, with the ability to capture detailed processes and communicate in an accessible manner to a range of audiences
• Ability to successfully juggle multiple projects, priorities, and relationships
• Comfort both working autonomously and seeking help from supervisor and peers while working remotely as part of a geographically distributed team
• Flexible, comfortable with change and ambiguity
• Deep comfort with coaching and providing feedback to support partners
• Familiarity with the US economic development at the macro or community level, experience with entrepreneurship and entrepreneurship ecosystems preferred
• Must have excellent project and time management skills, ability to multi-task, and work in collaboration with Kiva US team and external partners.
• Familiary with Salesforce, Looker, G-Suite, Zoom, Slack, Canva, Asana, Confluence, and Lessonly preferred.

What we offer:

• An opportunity to improve real lives, solve hard problems, and change the world
• Friendly, supportive, and adventurous environment with a team of engaged colleagues
• A comprehensive, industry-leading benefits package including health, dental and vision insurance, parental leave, professional development, 401k matching, generous PTO, and more.
• Opportunities to connect with and learn from colleagues and partners around the world
• Salary range: $55K - $60K; a final offer will be dependent upon a candidate’s location, skills and experience.

A diverse and inclusive workplace where we learn from each other is an integral part of Kiva's culture. We actively welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a great place to work. Join us and help us achieve our mission!

We will only accept applications directly from candidates. Kiva will not be responsible for any recruiting agency fees, absent a formal agreement.