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Impact Manager: Evidence Building and Technical Assistance



Bogota, Colombia · Remote
Posted on Wednesday, August 16, 2023

About us:

Kiva is a global nonprofit, founded in 2005, with a mission to expand financial access and help underserved communities thrive. Kiva unlocks capital for borrowers through crowdfunded loans supported by individuals around the world. Lenders on Kiva can start with as little as $25 to support causes that matter most to them, whether that’s gender equity and support for women, refugees, climate change, small businesses, agriculture, and more. Since our founding, over two million people have invested $1.9 billion in real dreams and real opportunity, spanning more than 90 countries and 4.7 million borrowers.

As we work toward our mission, Kiva invests in building and retaining a global team of talent to add to our values-driven and digital-first culture. Our organization is supported by over 700 volunteers and 130+ full time employees dispersed around the world, as well as within team hubs located in San Francisco, Portland, New York, Nairobi, Bogota, and Bangkok. Kiva’s team is growing as we pursue exciting new opportunities to scale our impact and create a financially inclusive world.

Kiva's values:

Impact first - This is why we exist. This is the drumbeat we march to. Every day.

Extreme ownership - Own it; you, your relationships, your impact. Insist that others support you and hold you accountable.

Be curious and bold - Never stop learning. Question assumptions. Take Risks and dream big.

Inclusion. Equity. Diversity. - Without reservation and without caveat. In our hiring, in our workplace and in our impact in the world.

Honor and integrity - Do the most right thing in the most right way. Cherish diversity and respect each other.

Love and kindness always - Say what you mean. Mean what you say. And don't say it mean. Clarity. Courage. Kindness.

Role overview:

Kiva is committed to delivering impact by unlocking opportunities for those without financial access. We pursue this through our impact strategies, setting impact goals, measuring outcomes, and building the capacity of our lending partners.

This role will join Kiva’s impact team, which is responsible for Kiva’s impact strategy, frameworks, and operationalization across all of Kiva’s impact lines. This role will report to the Senior Director of Impact, and have close interaction with the wider investments team. All members of the impact team often work cross-functionally, working closely with Strategic Partnerships, Communications, Product, Marketing, and Engineering.

The Impact Manager fills a critical function ensuring Kiva continues to build our evidence of impact in line with our impact strategy, and builds capacity of our lending partners in delivering high quality impact. The Impact Manager will facilitate and manage vendor relationships through grants in order to carry out technical assistance projects, and evidence building studies.

They will work closely with the Impact Content Creation Manager and the Senior Director of Impact on ongoing monitoring and evaluation to demonstrate the impact of Kiva’s work, and on our borrowers, ensuring that impact data and insights are made available for external communications, marketing and fundraising.

They will assist the Investments and Strategic Partnerships (fundraising) teams to support both development of and reporting on grants and funds. They also will support both regular reporting (ie. investor quarterly reports), as well as on-going requests for impact data and insights from Product, Marketing, Communications, Impact Investments, and Strategic Partnerships teams.

The ideal candidate is passionate about technical assistance and social impact and is familiar with impact monitoring and evaluation practices. They thrive on high levels of autonomy, and enjoy working collaboratively across an organization. This position will report to our Senior Director of Impact.

At this time, we can only consider applicants with authorization to work in the respective country of employment on a permanent, full-time basis; unfortunately we cannot provide visa sponsorship.

Key responsibilities include:

  • Evidence Building and Technical Assistance
    • Advance Kiva’s evidence-building by operationalizing the learning agenda in support of the Impact Vision
    • Implement technical assistance engagements with Kiva lending to maximize positive outcomes
  • Grant Management and Operations
    • Work across Impact Investments team and Strategic Partnerships team to align on fundraising priorities and grant management; establish and maintain cross-functional processes for proposal content, grant reporting, and renewals
    • Ensure ongoing resource development (specifically fundraising) to sustainably operationalize Kiva’s learning agenda to strengthen Kiva’s evidence base
  • Vendor Partnerships
    • Develop and maintain multi-year partnerships with research groups around our learning agenda questions
    • Maintain partnership with 60 Decibels for Kiva’s outcomes measurement strategy
    • Develop and maintain ongoing relationships with Technical Assistance vendors to build capacity of Kiva’s lending partners

Required qualifications:

  • 5 to 7 years work experience in non-profit monitoring and evaluation, and/or international development with a quantitative focus
  • Passion for impact measurement and technical assistance
  • Strong stakeholder relations and vendor management experience
  • Strong capacity building background, particularly technical assistance to Financial Services Providers
  • Strong project management experience in a multi-stakeholder environment
  • Ability to work independently
  • Capacity to handle multiple tasks and prioritize effectively


  • Undergraduate degree in Economics, Political Science, Government, International Development, or International Relations
  • Knowledge of Grant Management
  • Microfinance, Impact Investing, impact monitoring, or impact evaluation experience
  • Experience in data visualization or data dashboard tools such as Tableau, Looker, Power BI, Google Data Studio, or Salesforce

What we offer:

  • An opportunity to improve real lives, solve hard problems, and change the world
  • Friendly, supportive, and adventurous environment with a team of engaged colleagues
  • A comprehensive, industry-leading benefits package including health, dental and vision insurance, parental leave, professional development, 401k matching, generous PTO, and more.
  • Opportunities to connect with and learn from colleagues and partners around the world
  • U.S Salary range: $60K - $84K; a final offer will be dependent upon a candidate’s location, skills and experience.
  • International salary range: $48K - $70K; a final offer will be dependent upon a candidate’s location, skills and experience.

A diverse and inclusive workplace where we learn from each other is an integral part of Kiva's culture. We actively welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a great place to work. Join us and help us achieve our mission!

We will only accept applications directly from candidates. Kiva will not be responsible for any recruiting agency fees, absent a formal agreement.