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Brazil Partner Operations Manager

Khan Academy

Khan Academy

Operations
são paulo, state of são paulo, brazil
Posted on Thursday, June 6, 2024

ABOUT KHAN ACADEMY

Khan Academy is a fast-paced, nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K12th grade and early college core academic subjects, focusing on math and science. We have over 155 million registered learners in 190 countries and 51 languages and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities. For more information, please see research findings about Khan Academy and our press center.

OUR COMMUNITY

Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.

KHAN ACADEMY BRAZIL

Khan Academy Brazil aims to deliver a world class user experience to learners that is locally relevant with content, programs, and resources for teachers, schools, and districts. Our platform is a supplemental educational digital resource that offers interactive activities based on mastery-based learning for K-12 grades covering Math, Portuguese, and Science, all aligned to BNCC. We serve more than 6 million learners across our websites, apps and youtube channels and our goal is to scale the impact of our platform by focusing on partnerships with public districts in Brazil.

ABOUT THE ROLE

Khan Academy Brazil is seeking a dynamic and highly organized individual to fill the role of Brazil Partner Operations Manager. The Brazil Partner Operation Manager will support our licensed district partners in setting up and syncing their nightly rosters so that teachers, students, and administrators can easily access their rostered Khan Academy accounts.

Your key responsibilities:

  • Meet with school partners during the initial onboarding call to gather relevant rostering information and provide an overview of the rostering process.
  • Document relevant rostering details for each school partner.
  • Manage the technical setup of assigned student rosters, paying close attention to accuracy.
  • Closely monitor new partner account activation and provide support for any issues that arise.
  • Communicate with internal and external stakeholders regarding school partner onboarding and activation status.
  • Support internal team members with technical issues reported by their district partners.
  • Monitor the daily roster sync and contact school partners to confirm large roster changes.

ABOUT YOU

What you bring:

  • An appreciation for learning how technology works at a deep level
  • An ability to identify when something is working as intended or if an issue needs to be addressed.
  • An enjoyment for building, documenting, and improving internal processes so things run smoothly and all stakeholders are informed.
  • Strong verbal and written communication skills
  • A flexible and people-first attitude
  • Excellent prioritization skills and follow-through.
  • Proven problem-solving skills, with a proactive attitude to anticipate and resolve challenges effectively
  • Knowledge of K-12 student information systems is a plus.
  • Experience working with Clever or Layers rostering systems is a plus
  • Proficiency in Microsoft Office Suite, Google Suite, and modern project management and productivity platforms, as well as strong capabilities in managing schedules and logistical planning
  • Residency or willingness and ability to relocate to São Paulo, demonstrating flexibility and commitment to the role. Work permission in Brasil.
  • Portuguese and English proficiency

PERKS AND BENEFITS

We may be a non-profit, but we reward our talented team extremely well.

  • Competitive salaries with great healthcare and life insurance benefits
  • Flexible schedules and personal time off beyond regular vacations
  • Professional development focus
  • An exceptional team that trusts you and gives you the freedom to do your best
  • The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
  • A kind and welcoming workplace with opportunities to connect through affinity, ally, and social groups

LEARN MORE

OUR COMPANY VALUES

Live & breathe learners. We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

Take a stand. As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

Embrace diverse perspectives. We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

Work responsibly and sustainably. We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

Bring out the joy. We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.

Cultivate learning mindset. We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.

Deliver wow, We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.

HOW TO APPLY

  • Attach your resume or Linkedin URL in the space provided below.
  • Please address the below-mentioned task and attach your response in the space provided below.

TASK

This role requires a significant amount of written communication in emails, internal team communications, and written guides for school users.

Please submit a writing sample demonstrating your ability to give clear and friendly written instructions to an external audience. Please submit a writing sample on one of the following topics:

  • Instructions on how to create a free Khan Academy account
  • An email describing the timeline and actions needed to complete a project
  • Instructions on how to choose a course and assign content on Khan Academy

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.