People & Culture Officer

Job Summary: The People & Culture Officer delivers professional-level P&C services for the country office, supporting staff in the areas of recruitment, employee relations, performance management, benefits, and compliance. The role provides first-line guidance on routine policy application and contributes to the continuous improvement of P&C processes.

Accountabilities:

• Supports recruitment processes from requisition approval to onboarding.
• Supports employee relations and conflict resolution, serving as a point of contact for routine workplace concerns and grievances.
• Coordinates learning and development activities.
• Liaises with external entities, including the Ministry of Labor, INSS, and insurance providers, ensuring timely submission of statutory documentation and compliance with reporting obligations.
• Maintains and oversees the integrity of employee files (hardcopy and electronic) in accordance with FHI 360 policy and Mozambican legal requirements, ensuring audit readiness.
• Supports the P&C Manager during internal and external audits by preparing and providing required P&C documentation.
• Provides first-line guidance to employees on routine policy interpretation and application, escalating complex or sensitive matters to the P&C Manager.
• Supports the performance management cycle, including goal setting, reviews, reminders, and completion tracking.
• Supports timekeeping compliance, assisting staff with timesheet submission and resolving related queries.
• Processes employee benefits enrolment, changes, and queries, liaising with providers as needed.

Applied Knowledge & Skills

• Strong knowledge of local employment law and HR best practices.
• Ability to provide policy guidance and resolve employee concerns.
• Proficiency with HRIS systems and reporting tools.
• Strong interpersonal and conflict resolution skills.

Problem Solving & Impact

• Resolves moderately complex P&C issues with limited supervision.
• Recommends process improvements to enhance service delivery.

Supervision Given/Received

• Reports to the P&C Manager.

Education & Experience

• Bachelor's degree in HR, business, or related field required.
• 3–5 years of progressively responsible HR experience, preferably in an NGO or donor-funded environment.
• Proficiency with MS Office Suite (Word, Outlook, Excel, PowerPoint, Access) and HRIS/Payroll systems.
• Fluency in Portuguese and a good working knowledge of English (written and spoken) required.

Travel Requirements

• Up to 10% of domestic travel.

The expected hiring salary range for this role is USD 28,000 - 36,000 for annual basic salary. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, market pay, and budget. For internal candidates, salary placement will also follow FHI 360’s current promotional increase guidelines.

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment process. If you have questions or concerns about correspondence from us, please email CareerCenterSupport@fhi360.org.

FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

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