POSITION DESCRIPTION

Title: Office Support Assistant,

Reports to: Admin & Procurement Officer
Location: Dhaka, Bangladesh

FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, youth, research, technology, communication, and social marketing—creating a unique mix of capabilities to address today’s interrelated development challenges. FHI 360 serves more than 50 countries and all US states and territories.

FHI 360 has worked in Bangladesh for more than 45 years. Since 1975, we have taken a comprehensive approach to help transform the country’s health and development landscape. Leveraging a blend of global expertise and local insights, we have consistently strengthened community capacities, enhanced systems, and reinforced institutional frameworks for sustainable impact. In partnership with the Government of Bangladesh, civil society, academia, and the private sector, FHI 360 Bangladesh delivers integrated programs across critical sectors including HIV, nutrition, tuberculosis, global health security, and economic participation.

Project Description

A disease can spread from any remote village to any major city on all continents in as little as 36 hours. Increased international travel and trade, population growth and movement, greater urbanization, and insufficient attention to existing weak health systems are key drivers for the emergence of infectious diseases.

The U.S. government’s (USG) Global Health Security (GHS) program provides life-saving assistance to prevent, detect, and respond to infectious disease threats that pose risks for public health outbreaks. As part of the USG’s GHS program, the STRengthening Infectious disease DEtection Systems (STRIDES) Activity advances cross-sectoral efforts to successfully identify, manage, and respond to infectious disease threats, detect and prevent further outbreaks, and strengthen national disease detection and surveillance systems.

STRIDES supports national governments to strengthen core capacities—including laboratory and surveillance systems and emergency response operations—to improve compliance with International Health Regulations (IHR) and enhance overall global health security.

Position Summary

The Office Support Assistant, Messenger provides administrative, messenger, and operational support to ensure the efficient day-to-day functioning of the STRIDES Project office. The position assists with handling incoming and outgoing mail, document delivery and collection, office logistics, meeting arrangements, and general office services.

Working under close supervision, the incumbent supports routine administrative tasks, facilitates document movement between the office and external institutions (such as banks, government offices, and vendors), and assists with office facility coordination. The role also monitors office maintenance services, including supervision of cleaning staff or contracted cleaning service providers, to help maintain a safe, organized, and professional workplace environment for staff, partners, and visitors.

Key Responsibilities and Accountabilities

Office Operations & Administrative Support

• Receive, sort, and distribute incoming mail, documents, and courier packages (domestic and international).
• Deliver and collect official documents from banks, government offices, vendors, partner organizations, and other institutions as required.
• Provide photocopying, scanning, filing, and general document handling services and maintain organized administrative and procurement files.
• Assist the Admin & Procurement Officer in coordinating with vendors, including collecting quotations and supporting submission or delivery of procurement-related documents.
• Maintain office supply and store records, including receiving, storing, and issuing office supplies and materials as instructed.
• Maintain vehicle movement and logbooks and coordinate with drivers to ensure records are properly updated.
• Provide reception support when needed, including greeting and directing visitors.
• Provide logistical support for routine office operations and meetings.
• Perform other related administrative or operational duties as assigned by the supervisor.

Office Maintenance & Facility Coordination

• Monitor and supervise cleaning staff or contacted cleaning service providers to ensure office cleanliness standards are maintained.
• Regularly check office common areas to ensure they remain organized, safe, and functional.
• Report maintenance, safety, or facility issues to the Admin & Procurement Officer.
• Coordinate with building management or service providers regarding minor maintenance needs.

Meeting & Hospitality Support

• Provide logistical support for in-house meetings, workshops, and office events.

• Arrange meeting rooms and ensure required materials and equipment are available.

• Prepare and arrange tea/coffee and refreshments for staff and visitors during meetings as instructed.

• Assist with administrative and logistical arrangements related to event procurement, including collecting quotations, coordinating with vendors, and supporting delivery of event materials when required.

Problem Solving & Impact

• Handles routine tasks following established procedures and guidelines.
• Identifies basic operational issues and refers non-standard matters to the supervisor.
• Errors are generally limited in scope and can be corrected quickly with minimal disruption to office operations.

Supervision

• Works under close supervision with clear instructions and regular performance monitoring.
• Regular interaction primarily within the immediate work unit for information sharing and coordination.

Education & Experience

• Secondary School Certificate (SSC) or equivalent required; Higher Secondary Certificate (HSC) preferred.
• Minimum 2–3 years of relevant experience in office support, messenger services, administration, or similar roles.
• Experience working in an NGO, development project, or corporate office environment will be an advantage.
• Demonstrated familiarity with basic office procedures and standard office equipment.
• Basic reading, writing, and communication skills in English required.
• Fluency in Bangla (host country language) is required.

Technical Skills & Equipment

• Ability to operate photocopiers, scanners, and other standard office equipment.
• Basic knowledge of email communication and mobile phone usage.
• Basic organizational and communication skills.

Physical Requirements

• Ability to sit and stand for extended periods.
• Ability to carry or move light documents and office materials.
• Work is performed in a typical office environment.

• Basic computer skills with working knowledge of Microsoft Office applications (Word, Excel,

PowerPoint).

Disclaimer

The above statements describe the general nature and level of work performed in this position. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions and may be modified as necessary to meet project needs.

Equal Opportunity Statement

FHI 360 is an equal opportunity and affirmative action employer. The organization is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability, or veteran status in all employment policies, programs, and activities

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment process. If you have questions or concerns about correspondence from us, please email CareerCenterSupport@fhi360.org.

FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

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