Position:

Knowledge Management Officer

Supervisor:

Senior Technical Officer, Knowledge Management

Location:

Abuja

Project Summary:

The Meeting Targets and Maintaining Epidemic Control (EpiC) project is a global health initiative funded by United States Department of State (DOS) for the period of 2019–2027. The project delivers high-quality technical support at the community, health facility, district, regional and national levels, and builds relationships with relevant partners working to address integrated health programs and global health security issues. Our ability to respond quickly to program, technical and procurement needs leverages on our deep bench of country-based clinical, program, and community experts. Initially focused on achieving and sustaining HIV epidemic control, EpiC was expanded during the COVID-19 pandemic to support countries in preparedness, response, and health system strengthening, including oxygen systems.

In Nigeria, EpiC is supporting the Federal Ministry of Health and Social Welfare (FMoH/SW) to strengthen the national Oxygen Ecosystem. Our contributions include optimizing pulse oximetry, expanding access to medical oxygen through LOX infrastructure, enhancing healthcare worker capacity on oxygen data management, and supporting the development of a national Quality Assurance and Compliance (QAQC) guideline for oxygen equipment.

The project received additional Global Health Security (GHS) funding to strengthen national, regional, and local public health systems, building on broad experience and existing capabilities that align with GHS priorities and National Action Plans for Health Security (NAPHS) and US Government goals to prevent, prepare for, respond to, and strengthen health systems for Emerging Infectious Diseases.

In addition, EpiC Nigeria has recently received funding to build a more effective, resilient, and responsive primary healthcare system that can respond and address the persistent and severe public-health challenges, especially in Maternal, Newborn, Child, and Adolescent health (MNCH), Malaria, and Nutrition.

Job Summary:

Under the supervision of the Senior Technical Officer, Knowledge management, the Knowledge management officer will provide technical and operational support to the EpiC Nigeria scopes. The Knowledge management officer will also provide support to capture, organize, and disseminate key project information, documentation, and tools to ensure that program activities, data systems, and SI outputs are well-documented and accessible. The role will also support performance monitoring, decision-making, and quality improvement at all levels of implementation.

Key Responsibilities:

1. Knowledge Capture and Documentation

• Systematically document program implementation processes, lessons learned, best practices, and innovations across technical areas.
• Support routine capture of tacit knowledge from field teams, partners, and stakeholders through interviews, learning sessions, and after-action reviews.
• Develop high-quality knowledge products, including briefs, case studies, learning notes, success stories, presentations, and reports.
• Ensure documentation reflects implementation realities, system-level insights, and evidence from data and field experience.

2. Knowledge Organization and Management Systems

• Support the development, maintenance, and use of structured knowledge repositories, including shared drives, dashboards, and document management systems.
• Establish and promote standardized templates, naming conventions, and version control processes for knowledge products.
• Ensure knowledge assets are well organized, searchable, and accessible to relevant teams and stakeholders.
• Support archiving of key program documents in line with organizational and donor requirements.

3. Learning, Knowledge Sharing, and Use

• Facilitate internal learning platforms such as learning meetings, reflection sessions, communities of practice, and brown-bag discussions.
• Promote cross-learning and knowledge exchange across states, LGAs, and technical teams.
• Support synthesis and dissemination of learning to inform program adaptation, scale-up, and decision-making.
• Translate technical and programmatic information into user-friendly formats for diverse audiences.

4. Integration with Monitoring, Evaluation, and Learning (MEL)

• Work closely with Strategic Information teams to ensure data and evidence inform knowledge products and learning agendas.
• Support learning questions, pause-and-reflect sessions, and adaptive management processes.
• Contribute to the development of learning agendas and documentation of program adaptations based on evidence.
• Support use of routine data, evaluations, and assessments for learning and knowledge dissemination.

5. Stakeholder Engagement and External Knowledge Sharing

• Support preparation of knowledge products for external stakeholders, including government counterparts, donors, and partners.
• Coordinate dissemination of lessons learned through meetings, workshops, learning forums, and digital platforms.
• Support contributions to external reports, publications, and presentations as required.
• Ensure knowledge sharing aligns with organizational visibility, branding, and donor communication guidelines.

6. Capacity Strengthening

• Build capacity of program staff to document, share, and use knowledge effectively.
• Provide guidance and mentoring to field and technical teams on learning documentation and knowledge capture.
• Promote a culture of continuous learning, reflection, and evidence-based practice across the project.

7. Reporting and Other Duties

• Contribute to routine program reports by synthesizing learning, progress, and emerging insights.

8. Perform other duties as may be assigned by Supervisor.

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The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.

Knowledge, Skills and Attributes:

• Strong knowledge of public health principles, particularly in disease surveillance and field epidemiology.

• Familiarity with Nigeria’s public health systems.
• Sensitivity to cultural differences and a sound understanding of the political, social, and ethical issues surrounding Maternal, Newborn, and Child Health (MNCH) and Nutrition.

• Microsoft Office Suite (Word, Excel, PowerPoint), Adobe InDesign, Canva and similar design applications for preparing briefs, infographics, reports, and slide decks
• Ability to work independently, assess priorities, and manage a variety of activities while communicating, connecting, and collaborating with HQ and field office staff, subcontractors, and a broad coalition of government, NGO, and international project partners
• Excellent communication and interpersonal skills with the ability to engage diverse stakeholders.
• Strong organizational and problem-solving skills with attention to detail.
• Excellent writing, editorial, training, and communication skills, including strong presentation skills
• Ability to work effectively in a multidisciplinary team and under minimal supervision.
• Ability to travel in Nigeria minimum of 25%.

Qualifications and Requirements:

• Bachelor’s or Advanced degree in Public Health, Health Informatics, Biostatistics, or related field
• Minimum 4+ years’ experience in knowledge management, documentation, or information systems support in health programs.
• Strong knowledge of Nutrition and MNCH indicators.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Adobe InDesign, Canva and similar design applications for preparing briefs, infographics, reports, and slide decks.
• Experience developing knowledge products such as project briefs, profiles, templates, or guidance documents.
• Excellent written and verbal communication skills, with attention to clarity and accuracy.
• Strong organizational skills and ability to consolidate information quickly.
• Strong interpersonal skills and ability to work independently and collaboratively under short timelines.

Typical Physical Demands:

• Typical office environment.
• Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.
• Ability to sit and stand for extended periods of time.
• Ability to lift/move up to 5 lbs.

Technology to be Used:

• Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.

Travel Requirements:

● 30% - 40%

Safeguarding:

FHI 360 is committed to provide a safe environment for all employees, beneficiaries and anyone contracted by FHI 360. This Includes taking measures to protecting vulnerable people from Sexual Exploitation and Abuse (SEA) by either FHI 360 employees or associated personnel. FHI 360 abides by child safeguarding principles. FHI 360’s Safeguarding Policies apply and flow out to all FHI 360 staff, board members, volunteers, and partner staff (subcontractors, consultants, vendors, and sub-recipients), regardless of the funding mechanism or amount of contract, agreement, or purchase order.

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

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