Job Summary

FHI 360 is a nonprofit organization that mobilizes research, resources and relationships so that people everywhere can access the opportunities they need to lead full, healthy lives. Our staff of more than 2,200 experts work in over 50 countries around the world. For over 50 years we have developed bold solutions to global challenges and creating measurable results through research and application of scientific breakthroughs. We listen to, learn from and work with communities to expand economic opportunity, improve health and well-being, and respond to humanitarian crisis.

The Administrative Officer will perform a range of administrative and office support functions to ensure the efficient and compliant operation of the country office. The role requires knowledge of organizational policies and procedures to support communication and coordination related to programs, operations, and services. The Administrative Officer will prepare and format documents and reports; coordinate meetings, workshops, and travel logistics; maintain organized filing and documentation systems; manage correspondence; support overall office administration; assist in maintaining records; review documentation for completeness; and support inventory and office supply management.

Accountabilities:

• Provides structured administrative support to the country office, ensuring efficient coordination of office operations.
• Serves as a key administrative point of contact for internal staff and external stakeholders.
• Coordinates country office meetings, workshops, and stakeholder engagements, including scheduling, preparing agendas, arranging facilities, and documenting meeting minutes.
• Supports internal and external communications, including drafting routine correspondence and ensuring timely dissemination of information.
• Maintains organized filing systems and official documentation in accordance with organizational policies.
• Supports travel coordination and logistical arrangements for staff and consultants.
• Assists in vendor coordination, including documentation review and follow-up with Finance on invoicing and payments.
• Supports office management functions such as supply planning, workspace organization, and administrative process improvements.
• Supports internal and external communications, including drafting routine correspondence and ensuring timely dissemination of information.
• Maintains organized filing systems and official documentation in accordance with organizational policies and records retention requirements.
• Works closely with the Senior Operations & Logistics Officer to ensure compliance with administrative procedures and policies.
• Provides guidance and coordination to the Administrative Assistant as delegated by the Senior Operations & Logistics Officer.

Applied Knowledge & Skills:

• Demonstrates strong knowledge of administrative procedures, office operations, and organizational policies relevant to a country office environment.
• Applies established administrative systems and procedures with accuracy and attention to detail.
• Reviews documentation and information for completeness and accuracy in accordance with standard guidelines.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and other office systems used to support day-to-day operations.
• Uses office software and information systems effectively to prepare documents, manage correspondence, and maintain organized records.
• Communicates clearly and professionally with staff, stakeholders, and external partners regarding administrative processes and procedures.
• Demonstrates familiarity with project and organizational terminology relevant to country office operation.

Problem Solving & Impact:

• Resolves and/or develops recommendations for issues and problems having broad impact.
• Problem resolution may require some analysis of policy and procedures.
• Serves as a resource to others in resolving non-standard issues and problems.
• Errors may be difficult to detect and would normally result in loss of customer business, material, or equipment to resolve.

Supervision Given/Received:

• Does not supervise other positions.
• May coordinate workload with other support staff across department(s).
• No instruction needed on routine work and general instructions with periodic work review given on new work or special assignments.
• Reports to STRIDES Jordan Country Project Director

Education: **

• Associates Degree or International Equivalent in Business Administration or Related Field.
• Bachelor’s Degree preferred.

Experience: **

• Typically requires a minimum of 5+ years of relevant experience.
• Prior experience working in a non-governmental organization (NGO) or donor-funded project environment is preferred.
• Experience supporting office operations, coordination, and administrative processes in a structured work environment.
• Fluency in Arabic (written and spoken) is required.
• Good working proficiency in English is an asset.
• Strong organizational skills and ability to manage multiple tasks with attention to detail.
• Science or health-related field experience preferred.

Typical Physical Demands:

• Typical office environment.
• Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.
• Ability to sit and stand for extended periods of time.
• Ability to lift/move up to 5 lbs.

Travel Requirements:

Less than 10%

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment process. If you have questions or concerns about correspondence from us, please email CareerCenterSupport@fhi360.org.

FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

Please click here to continue searching FHI 360's Career Portal.