Job Summary

The Senior People & Culture Officer provides advanced professional P&C services, acting as a trusted advisor to managers and staff on complex P&C matters. The role leads recruitment for key positions, manages sensitive employee relations cases, supports change initiatives, and mentors junior P&C staff. Works independently to ensure consistent policy application and proactive risk management. Sets the people and culture direction for the Uganda Office; providing HR oversight and management to ensure the office is operationally efficient and effective. Develops efficient processes by working with subject matter experts, end-users, and management to identify breakdown in workflow across functional areas including but not limited to benefits administration, compensation, employee relations, HRIS, payroll and training & development. Interprets policies and practices. Ensures compliance with country laws and regulations relative to compensation, benefits, employment, payroll and worker’s compensation as applicable. Addresses employee relations issues, such as new employee work complaints or other employee concerns. Serves as a point of contact for team and managers with questions related to their personal employee information. Conducts new-hire orientations and may handle or facilitate employee exit interviews. Prepares special reports using HRIS data.

Accountabilities:

• Serves as an experienced resource in multiple areas to include but not limited: HRIS, compensation, benefits, recruiting, payroll and training and development.

• Ensures that the country adheres to best practice employment standards, People and Culture policies and FHI 360 policies and procedures.

• Assists in the evaluation of complex problems that generated within the country, evaluates, and recommends solutions.

• Proactively promotes positive customer relationships and mentors others to ensure customer satisfaction.

• Creates and streamlines reports and processes.

• Conducts new employee orientation and separation process/exit interviews.

• Prepares and maintains all personal files, both hardcopy and electronic, ensuring that all information about each staff is up-to-date, accurate and filed.

• Conducts HR trend analysis and reporting activities to identify opportunities and recommend solutions.

• Develops and implements procedures, including communication plans, new employee orientation, and training programs.

• Ensures prompt response and resolution to employee questions by monitoring response time of others to incoming questions.

• Identifies frequently asked questions and provides recommendations for how information should be communicated to staff.

• Identifies and solves holistic business problems through broad and up-to-date knowledge of employment law, organizational behavior, change management, best practices and company policy.

• Trains staff and management on use of HR communication and analytical tools.

• Manages continuous improvement initiative and always looking for ways to streamline or improve user experience.

• May investigate and resolve routine employee relations issues.

• Perform any other related duties/ responsibilities as may be assigned.

Applied Knowledge & Skills

• In-depth understanding of P&C management, local labor law, and compliance requirements.

• Strong analytical and problem-solving skills.

• Ability to manage sensitive information and situations discreetly.

• Skilled in facilitation, coaching, and training delivery.

Problem Solving & Impact

• Resolves complex P&C challenges with minimal oversight.

• Plays a key role in mitigating legal and reputational risks.

Supervision Given/Received

• Could report to local P&C Manager, Senior P&C Manager, or Regional Level People & Culture Partner (depending on size and complexity of country office portfolio).

• May supervise P&C Assistants, Associates, or Officers.

Education & Experience

• Bachelor’s degree required; Master’s or HR certification preferred.

• 5–7 years of HR experience, including employee relations and supervisory exposure.

• Advanced skills in MS Office Suite (Word, Outlook, Excel, PowerPoint, and Access) and HRIS / Payroll systems.

• Prior work experience in a non-governmental organization (NGO) helpful.

Travel Requirements

• Less than 10%

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

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FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

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