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Business Systems Analyst II for Digital Process Automation

FHI 360

FHI 360

Multiple locations
Posted on Thursday, May 9, 2024

Job Summary:

Analyzes the operations of a department or functional unit with the purpose of developing a general systems solution to a business problem that may require automation. Specific duties include assessing the business model, improving/streamlining business processes, and integrating technology, as needed, with the business functions. Specific activities may include participating in client needs assessments as well as evaluating platform feasibility and business and technical software requirements. Position is responsible for reviewing business requirements and conducting impact assessments to understand business and application implication s. May advise the client on improvement opportunities that solve business process and technical issues of varying complexities. This is technical and analytical work to develop, design, and/or analyze technical solutions for clients through an appropriate blending of technical knowledge and business problem solving activities.


  • Interviews stakeholders in conducting requirement gathering, document requirements in the deployment of business solutions
  • Liaison with users in assessment, development, and testing of business solutions.
  • Develops and analyzes solutions to business issues, including review and writing of all relevant documentation, including but not limited to functional and technical design requirements.
  • Assists in overseeing the development of technical design requirements with developers, programmers, and external suppliers before initiating coding.
  • Writes and edits program and system documentation, user manuals, and training materials required to help people use and operate a system.
  • Collaborates and assists in the design of the front end user interfaces and interactive procedures / tools.
  • Conducts user training including the development of training materials and procedures to accurately document the approved business process.
  • Implements design and development of quality assurance standards to support organizational requirements.
  • Participates in improving internal processes with regard to systems and development initiatives.
  • Monitors internal programs, policies, and procedures and their effects.
  • Assists in ranking and prioritizing work requests
  • Develops knowledge of a client's industry, customers, and organization and business objectives in order to help the client in a problem-solving role. Assessing user requirements, procedures, and problems to create or improve a system.
  • Provides quality client support by, researching possible solutions to problems, and fostering open communication between the client and the project team. Tracking software and documentation defects, performing application maintenance, and providing on-site consulting and training as required.
  • Works with system developers and designers to identify, diagnose, and document problems and errors in specific components of a system. Assessing how well a product adheres to its design, standards, as well as its usability and ability to meet business needs.

Applied Knowledge & Skills:

  • Demonstrates in-depth knowledge of organization and relationships (formal and informal).
  • Organizes and follows complex and/or detailed technical procedures. Works independently and performs job with minimal supervision.
  • Manages projects involving own work and under minimal supervision.
  • Exhibits advanced knowledge of a specialty area demonstrated by an understanding and use of the standards, theories and practices associated with the specialty.
  • Application of intermediate project management methodologies
  • Presentation and facilitation skills.

Problem Solving & Impact:

  • Integrates knowledge and skills from other specialties to address moderate to complex work assignments and problems.
  • Supports technology applications by exploring and adapting to changing technologies.
  • Independently applies technical and business judgment to work assignments to achieve desired outcomes.
  • Proactively verifies problem resolution. Independently resolves routine and non-routine problems. Makes suggestions for technical and functional modifications to resolve current issues or prevent future problems.

Supervision Given/Received:

  • Consults with clients and higher- level technicians and analysts to resolve technical and functional issues and ensure client satisfaction.
  • Typically reports to a Manager or Associate Director.


  • Bachelor's Degree or its International Equivalent


  • 5– 8 Years of related work experience.
  • Knowledge and experience of databases (Oracle, SQL Server, etc.).
  • Ability to communicate technical information clearly and concisely to technical and non- technical users.
  • Prior work experience with a non-governmental organization (NGO).
  • Prior work experience in Accounting and Finance.

Typical Physical Demands:

  • Typical office environment.
  • Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.
  • Ability to sit and stand for extended periods of time.
  • Ability to lift/move up to 5 lbs.

Technology to be Used:

  • Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.
  • Web-based process documentation tools Miro, Atlassian (Jira Work Management, Confluence)

Travel Requirements:

  • Less than 10%

The expected US Based hiring salary range for this role is listed below. Candidate FHI 360 pay ranges represent national averages that vary by geographic location. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, business sector, and budget.

Base salary is only one component of our offer. FHI 360 contributes 12% of monthly base pay to a money purchase pension plan account. Additionally, all US based staff working full-time, which is calculated at 40 hours/week, receive 18 days of paid vacation per year, 12 sick days per year, and 11 holidays per year. Paid time off is reduced pro rata for employees working less than a full-time schedule.

US Based Hiring Salary Range: $91,000 - $110,000

International hiring ranges will differ based on location.

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment process. If you have questions or concerns about correspondence from us, please email CareerCenterSupport@fhi360.org.

FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

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