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Documentation & Sustainability Knowledge Dissemination Specialist

FHI 360

FHI 360

Accra, Ghana
Posted on Wednesday, February 14, 2024


Act | West is an eight-year program (2018–2026) to support the elimination of NTDs in Benin, Burkina Faso, Cameroon, Cote d’Ivoire, Ghana, Guinea, Mali, Niger, Senegal, Sierra Leone, and Togo. The program seeks to build upon the achievements of USAID’s previous NTD investments (2010–2019) in West Africa in their efforts to eliminate LF and trachoma as a public health problem, and the elimination of onchocerciasis (OV) in selected countries. It aims to make NTD programs capable of sustaining treatment for long-term control programs for schistosomiasis, soil transmitted helminths, and OV, and mainstream NTD programs into the national health system.


The Documentation and cross-country knowledge dissemination specialist will support the work the USAID’s Act to End Neglected Tropical Diseases (NTDs) | West Program (Act | West) is conducting in health system strengthening (HSS) to promote sustainable delivery of services for NTDs. Develop, write and edit technical briefs, toolkits training materials and technical publications including case studies and other related documents. Integrates various sources of information into a uniform style and language easy to read for various audience. May assist with technical publishing. Assists in developing documentation for instructional, descriptive, reference and/or informational purposes. Coordinates the review, approval, and revision of technical briefs, case studies, publications, specifications, and forms. Works with initiators to rewrite, clarify or reconstruct controlled documents to FHI 360 and client specifications and ensures accuracy of technical content.


  • Reviews published materials and recommends revisions or changes in scope, format, and content.
  • Observes projects, developmental and experimental activities, and consults with technical teams, country leads and Technical Assistance (TA) partners to identify and document the linkages and anchor points between NTDs that are supported by the project and health systems strengthening and sustainability.
  • Perform desk review and examine project reports and documents, publications etc. to develop and disseminate an index/spreadsheet/catalog of all the Sustainability and HSS - related publications, presentations, blogs etc. that have been developed so far.
  • Identify promising sustainability initiatives and documents the experiences or examples of best practices, within the framework of the implementation of Act | West program, that can be disseminated, including the conditions or pre-requisites for their replication.
  • Facilitates validation activities for a list of sustainability practices prioritized for documentation with the assistance of subject matter experts.
  • Interviews personnel and reads related material to become familiar with the sustainability planning process, USAID framework and guidance for promoting sustainability and develop a documentation plan that includes a timeline, roles and contribution expected from designated country teams, technical assistance (TA) partners and implementing partners (IPs)
  • Conduct field visits during activity implementation and virtual consultations as required with a view to engaging with stakeholders in the field (countries), documenting best and promising sustainability initiatives.
  • Coordinate with the Act | West consortium partners to develop and disseminate emerging models, technical briefs and manuscripts to capitalize the experience of Act | West in specific health system strengthening areas.
  • Lead the compilation of information and data analysis for each documentation process via background research and interviews with Act | West leadership, TA partners, implementing partners, MOH/NTDP staffs, leadership of cross sector coordination mechanisms and other national stakeholders involved in sustainability planning processes.
  • Assists staff in the preparation, proofreading, editing, and assembling of publications.
  • Identify lessons learned, experiences and topics/subject matters for further research that can be incorporated into the Act | West learning agendas.
  • Provides oversight and management of the writing, editing, and production of sustainability related publications, cases studies, technical briefs series and other relevant documents that support the HSS component of Act | West program.
  • Serves as the final reader to ensure that new sustainability related publications support the FHI360 ’s research and programs and are in compliance with the FHI360 and USAID ’s editorial and ethical standards.
  • Coordinate with the Act | West Communication team in the promotion and dissemination of new sustainability-related documents that are developed.
  • Coordinate the technical preparation of sustainability-related webinars for country peer learning, sharing experiences using the results of the documentation process and liaise with the Act | West Communication team for the planning, promotion, and implementation of such webinars.
  • Collate the best practices identified through the documentation process of the different initiatives and propose strategies and activities for sharing best practices.
  • Provides support on technical writing by mentoring interns, new staff on writing skills, offering inhouse training on technical writing and facilitating week-long workshops (in-person and via a web-based platform) for international researchers and other partners about writing scientific journal articles.
  • Performs other duties assigned.


Master’s Degree or its International Equivalent in social sciences, international development, education, public health, Technical Communication-related field

  • Requires 8+ years of developing, writing, and editing materials for technical publications.
  • Requires a minimum of 5 years of curation and management of documentation and/or publication process.
  • Prior experience with Microsoft Office Suite preferred.
  • Must be able to read, write and speak fluent English.
  • Prior work in a government agency or non-governmental organization (NGO) is a plus.
  • Prior experience as technical writer and documentation of good practices is a plus.
  • Experience in West Africa and knowledge of government structures in West Africa is a must.

Applied Knowledge & Skills:

  • Applies advanced knowledge of principles, concepts and industry practices and standards in the area of developing and writing material for technical publications and policy briefs.
  • Excellent oral and written communication skills.
  • Excellent organizational and analytical skills.
  • Ability to analyze and interpret information/data and prepare documents for decision makers.
  • Ability to influence and collaborate with others.
  • Ability to translate technical content for general audiences to understand.

Problem Solving & Impact:

  • Works on problems of complex scope that requires analysis or interpretation of various factors.
  • Exercises judgment within selecting methods and techniques to determine appropriate action.
  • Builds productive working relationships with internal and external staff.
  • Decisions made by the technical writer to include or exclude process steps, illustrations, and other details in a procedure, or other technical document, can significantly impact compliance, process efficiency, and process productivity.

Supervision Given/Received:

  • Makes recommendations to management to provide solutions on sustainability knowledge sharing to meet internal and external needs of the Act | West program.
  • Provides guidance to department subject matter experts on writing good documentation practices.
  • Reports to Health System Strengthening Lead

Travel Requirements:

  • Less than 25%

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment process. If you have questions or concerns about correspondence from us, please email CareerCenterSupport@fhi360.org.

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