Program Assistant, Social Marketing and Communications
The Social Marketing and Communication (SMC) department within FHI 360’s U.S. Programs is a national leader in applying a science-based approach to social marketing and communication to address public health and other challenges in the U.S. SMC currently implements a diverse portfolio of social marketing, public relations, communication, and training and technical assistance projects in the U.S. that are funded by the Centers for Disease Control and Prevention, National Institutes of Health, private associations, and foundations. In the past decade, our team has worked on issues such as diabetes, emergency and pandemic preparedness, obesity prevention, sexual health, HIV, cancer, asthma, immunizations, violence prevention, access to health care, and tobacco control and cessation. Samples of our work can be viewed at smcgallery.fhi360.org.
Location: Remote or hybrid in the United States with Eastern time zone working hours required. Hybrid schedule options are available wherever there is an FHI 360 office (Washington, DC; New York, NY; Durham, NC).
Provide administrative, programmatic, and logistical support. Prepare documents and reports, compile records, organize and maintain digital files, collect, and verify data, summarize and reconcile information, coordinate and maintain records management. Serve as a primary resource for assistance in the department.
The Program and Technical Assistant will provide support for activities within FHI 360’s Social Marketing and Communication (SMC) Department, reporting up to an Associate Director. SMC is part of FHI 360’s United States Business Unit and conducts multiple domestic communication initiatives that address a variety of public health, communication, and education-related topics. This team member will play a key role in providing support to social marketing and communication campaigns for SMC’s government clients, particularly within the HIV Communication portfolio and other projects within SMC.
Assists domestic HIV communication program staff with administrative requests and tasks.
Coordinates technical visits, travel authorizations, procurement, expense reports, and contract agreements to support implementation of US-based programs.
Maintains databases, and data integrity and security according to quality standards and company policy.
Performs day-to–day routines independently with own initiative.
Prepares documents, reports and briefing materials for consultants, staff and clients.
Coordinates division of workload among other administrative/support staff.
Assists in the orientation/training of new administrative/support staff.
Performs entry level technical program related tasks.
Ensures documentation and reports are tracked regularly and adhere to technical standards.
Performs other related duties as assigned.
Problem Solving & Impact:
Works on problems that are routine in nature and are standard procedures and policies.
Works independently and within a team on special non-recurring and ongoing projects/programs.
Exercises judgment within defined practices and policies to perform duties.
Decisions made generally affect own job or specific functional area.
Associate’s degree required; bachelor's degree preferred.
0-2 years of programs and administrative support experience; prior relevant work experience in an office setting is preferred.
Articulate, professional and able to communicate in a clear, positive manner with clients and staff.
Must be able to read, write and speak fluent English
Prior experience in a non-governmental organization (NGO) preferred.
Interest and experience in health communication helpful
Excellent organizational skills and superior attention to small details
Adapts to change quickly and easily and shows willingness to learn
Outside-of-the-box thinker and strong problem-solving skills
Strong oral and written communication abilities
Strong interpersonal skills with the ability to work effectively with a wide range of individuals
Proficiency with MS Office suite
Experience working with online project management tools/platforms a plus
Typical Physical Demands:
Typical office environment.
Ability to sit or stand for extended periods of time.
Ability to lift or move 5-50 lbs.
Technology to be Used:
Computer, Microsoft Office (i.e., Word, Excel, PowerPoint, etc.), e-mail, telephone, cell phones, copier
less than 10%
The expected hiring salary range for this role is listed below. FHI 360 pay ranges represent national averages that vary by geographic location. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, business sector, and budget.
Base salary is only one component of our offer. FHI 360 contributes 12% of monthly base pay to a money purchase pension plan account. Additionally, all US based staff working full-time, which is calculated at 40 hours/week, receive 18 days of paid vacation per year, 12 sick days per year, and 11 holidays per year. Paid time off is reduced pro rata for employees working less than a full-time schedule.
Hiring Salary Range: $38,000 - $55,000
This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.
Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.
FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.
Please click here to continue searching FHI 360's Career Portal.