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Enterprise Systems Program Manager - Digital Process Automation

FHI 360

FHI 360

Posted on Wednesday, August 30, 2023

The Enterprise Systems Program Manager - Digital Process Automation leads the delivery of a group of projects, analysis of business needs and accountability for measurable outcomes. This position serves a key matrixed leadership role on the Enterprise Systems Digital Process Automation (DPA) team and is responsible for leading cross-functional teams (Operations, Finance & Administration, Contracts, Information Solutions and Services) in the design, development, and deployment of business process applications. This includes defining project scope and objectives, setting schedules, and managing resources to ensure the successful delivery of high-quality products and services.

The role is responsible for strategic technology and resource planning and management to ensure seamless ability to deliver against key corporate milestones; day-to-day leadership of the Program Management team; fostering a heathy & happy team culture. A successful candidate will lead with an agile mindset that is rooted in continuous improvement and optimization of our end-to-end Enterprise Systems Digital Process Automation Technology programs.

To be successful in this role, the Enterprise Systems Program Manager – Digital Process Automation should have excellent senior stakeholder management skills, project management skills, strong technical expertise, and experience working with cross-functional teams in fast-paced, high-pressure environments. This individual should also be able to communicate complex technical concepts to non-technical stakeholders and be able to think creatively and strategically to drive business results.

** This position is currently funded through October 2024. **

Job Description Accountabilities:

  • Act as the focal point for Information Solutions and Services (ISS) and collaborate with business leads across the organization to drive shared goals to successful outcomes.

  • Developing and executing project plans that align with business goals.

  • Managing the day-to-day execution of technical projects and ensuring that project teams are working efficiently and effectively.

  • Identifying and managing risks, dependencies, and constraints associated with talent intelligence projects.

  • Collaborating with stakeholders, including business owners, product managers, engineers, and customer support teams, to ensure that project requirements are met.

  • Providing regular project status updates to senior management, stakeholders, and project team members.

  • Driving continuous process improvement by identifying and implementing best practices for project management and delivery.

  • Staying up to date on the latest technologies and trends in the Enterprise Systems Business Process Automation/Supply Chain space and applying this knowledge to drive innovation and improve the performance, user experience and business value of solutions.

  • Build, strengthen, and lead Digital Process Automation technology function including essential operating mechanisms of ISS portfolio management, continuous resource management, business priority alignment, and execution excellence.

  • Identify and solve evolving gaps and emerging needs in skills, process capabilities, and capacity to support sustained long-term business growth.

  • Effectively communicates relevant project information to organization management.

  • Report results and escalating issues to internal and external stakeholders.

  • Lead program management governance, conducting regular reviews such that key projects are tracking defined objectives and
    KPIs, maintaining stakeholder alignment, and proactively managing risk to quality and schedule performance.

  • Partners with functional leaders in Product Management, User Experience, and Engineering to deliver products and services from concept to full launch.

  • Deploys process improvements across the organization. Makes the project organization efficient and transparent and ensures alignment with leadership objectives.

  • Lead and manage the rhythm of the business, workflows, internal communications, headcount, and budget activities for the team.

  • Manage and grow talent on the team and be a key leader in enabling a healthy, collaborative work culture.

Experience you’ll need:

  • Experience in program managing elements related to full-funnel enterprise systems programs across the application development lifecycle- including but not limited to: intake and prioritization, business requirements, design, configuration, system integration, reporting, user acceptance, marketing and organizational change management.

  • Exceptional project management skills

  • Ability to connect program to business needs, tracking quantifiable results.
    Comfortable speaking with multiple stakeholders at varying levels, ability to synthesize detailed program accomplishments and risks to inform strategic conversations.

  • Proactive desire to drive a team of experts forward to realize full potential of broader organization & individual contributors alike.

  • Self-starter with high energy, “can do” personality and desire to thrive in a fast-paced, results-oriented environment.

  • An enthusiastic team player with effective communication and interpersonal skills.

  • Exceptional collaboration, listening, written and verbal communication skills.

  • Demonstrated ability to understand own strengths and weaknesses and be open to feedback and change.

  • Both business and technical acumen, including the ability to discover the true requirements underlying feature requests, recommend alternative technical and business approaches, and lead engineering efforts to meet aggressive timelines with optimal solutions.

  • Demonstrated appreciation for diverse perspectives and cultures.

  • Technology contracts and vendor management expertise.

Education and Qualifications:

  • Bachelor's Degree or the International Equivalent.

  • Typically requires 8+ years of experience with project management and managing IT systems and programs.

  • Understanding of ERP systems, Salesforce, Jira, Microsoft 365, Kissflow or other business process orchestration platforms and other enterprise systems

  • PMP, PMI-ACP, or related program management or technology agile delivery certification is a major plus.

  • Demonstrated mastery with software development lifecycle, third party software analysis and selection, including Information Technology Infrastructure Library (ITIL), Capability Maturity Model Integration (CMMi) or other structured software implementation standards.

  • Extensive experience with implementation of enterprise software applications.

Technology to be Used:

  • Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.

  • Travel Requirements: Less than 10%

Pay Equity and Benefits:

The expected hiring salary range for this role is listed below. FHI 360 pay ranges represent national averages that vary by geographic location. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, business sector, and budget.

Base salary is only one component of our offer. FHI 360 contributes 12% of monthly base pay to a money purchase pension plan account. Additionally, all US based staff working full-time, which is calculated at 40 hours/week, receive 18 days of paid vacation per year, 12 sick days per year, and 11 holidays per year. Paid time off is reduced pro rata for employees working less than a full-time schedule.

Hiring Salary Range: $117,000 - $156,000

**Or an equivalent combination of relevant education and/or experience sufficient to successfully perform the key responsibilities of the job. This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

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