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Student Services Manager (Multisite Banking & Customer Success)- Location Flexible

Year Up

Year Up

Customer Service, Sales & Business Development
Multiple locations
Posted on Friday, May 3, 2024

OVERVIEW:

The Student Services Manager will report directly to the Associate Director of Student Services Manager and will provide professional support services to prospective and current Year Up students. The Student Services Manager is responsible for monitoring and supporting students’ success throughout the program by assessing external readiness factors and intervening as appropriate to assist with barrier mitigation and reduction. This role includes direct case management support of students, building internal program capacity for student services, and expanding access to external resources for delivering counseling and related social services.

To be successful in this role, you will be an experienced social work professional who thrives in fast-paced, dynamic environments. You will be skilled at working in a multidisciplinary setting while also being comfortable testing new infrastructure, providing feedback, and participating in conversations about program growth and how to best support our students and interns. In addition, you will maintain the highest levels of confidentiality and ethics, and possess an ability to communicate with and relate to diverse audiences.

In keeping with Year Up values, the Student Services Manager will also have the opportunity to interact with students as a coach, group facilitator, and advocate, participating in creating and sustaining a positive educational environment, with trust among students, staff and site leaders.

We are open to candidates living in any of the states in which Year Up operates: https://www.yearup.org/locations.

KEY RESPONSIBILITIES:

Program Enrollment and On-boarding

  • Participate in prospective student engagement activities to identify students who will be successful in the Year Up program
  • Conduct one-on-one interviews and assessments of prospective students to assess readiness and Year Up’s ability to support them through the program
  • Conduct Onboarding Student Support Plan interviews and written plans for conditionally accepted students
  • Collaborate with site-based staff to address student needs and barriers by sourcing community supports and referring students to resources (e.g. healthcare, childcare, legal representation)
  • Other duties as assigned

Direct Services

  • Build relationships with students through individual meetings, group sessions, and by being a visible presence on site and/or virtually
  • Provide one-on-one crisis intervention to assess student and intern needs, stabilize, and provide a Barrier Reduction Support Plan connecting students to appropriate available resources
  • Document student/intern interactions, case management work and referrals in the organization’s database tracking system
  • Develop and facilitate supportive or psycho-educational and community resource groups (e.g. benefits enrollment, wellness, life skills, prevention groups) as needed
  • Program Development and Functional Team Support
  • Participate actively as a member of the Students Services team, contributing ideas and recommendations for improving programming and processes based on student needs and staff experiences
  • Manage Student Services interns (BSW, MSW) supporting the site, and direct their work as needed. Provide supervision for licensure as needed
  • Represent Student Services in weekly site level meetings to discuss the progress of students and interns, and to develop interventions and provide direction, as appropriate
  • Serve as a consult for staff as they support students and interns through Program
  • Make recommendations to the Year Up STS team to strengthen partnerships for student support services offered on-site and off-site

Partnership Development & Capacity Building

  • Initiate and manage the building of new relationships with community-based organizations and social service agencies to address student needs. Develop, steward, and enhance existing relationships
  • Make recommendations to Year Up Student Services team, site leadership, and college partners to improve collaborative experiences for the student support services offered on-site and off-site

Site Team/Learning Community Member

  • Serve as a member of a learning community (LC), supporting student programming and program facilitation on a weekly basis
  • Participate in staff meetings and trainings and complete LC required tasks
  • Develop supportive and trusting relationships with students and act as a tertiary level of support for all students by consistently interacting with the learning community programmatic activities

QUALIFICATIONS:

  • 2-4 years of experience preferred, specifically as an advocate or case manager for historically underserved and disenfranchised individuals, particularly young adults
  • Master of Social Work degree from an accredited school of social work is strongly preferred (the ability to secure the SIFI certification is required in order to manage Student Services MSW interns)
  • Knowledge and understanding of crisis intervention protocols and modalities
  • An existing network of contacts within, and extensive knowledge of the social services resources available in the local region
  • History of cultivating relationships and building alliances with agencies and schools
  • Proficient in professional case management documentation with skills in creating support plans and capturing clear written case notes
  • Strong organization and time management skills
  • Effective communication skills and the ability to connect with people from a variety of lived experiences
  • Experience with facilitation and instruction in group environments
  • Uphold company core values in all interactions
  • A proven passion for working with young adults, an unshakable belief in their potential, and a strong commitment to the mission of Year Up
  • Understanding of the Opportunity Divide and its drivers
  • Commitment to diversity, equity, and inclusion

Salary Range- $52,700 - $77,267

#LI-Hybrid

COMPENSATION & BENEFITS:

  • Year Up has established salary ranges for each of our sites, which allows us to pay employees competitively, equitably and consistently in different geographic markets. For roles in which the location is listed as flexible, the range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations. Salary offers take into account a candidate’s skills, experience, and location. Your recruiter can share more about the specific salary range for your location during the hiring process.

  • Benefits: Comprehensive healthcare options and dental coverage; 401(k) match for eligible participants.

  • Vacation: Earn three weeks paid vacation in first year of employment; four weeks after initial year.

  • Professional Development: Funds available to support staff in achieving career objectives ($2,500 per year)

** This is an exempt role (paid on a salaried basis). **

ORGANIZATION DESCRIPTION:

Year Up is a national 501(c)3 workforce development organization committed to ensuring equitable access to economic opportunity, education, and justice for all young adults—no matter their background, income, or zip code. Employers face a growing need for talent while millions of talented young adults lack access to meaningful careers. These inequities only further perpetuate the opportunity gap that exists in our country—a gap that Year Up is determined and positioned to close through three interconnected strategies: providing targeted skills training and connections to livable-wage employment for students and alumni; empowering others to serve and support young adults, and changing systems that perpetuate the opportunity gap. Year Up’s intensive training program utilizes a high expectations, high support model where students learn in-demand technical and professional skills and apply them during a corporate internship. Year Up has directly served more than 40,000 young adults since its founding in 2000. Year Up's nationwide presence includes Arizona, Austin, Bay Area, Charlotte, Chicago, Dallas/Fort Worth, Greater Atlanta, Greater Boston, Greater Philadelphia, Jacksonville, Los Angeles, the National Capital Region, New York City/Jersey City, Pittsburgh, Puget Sound, Rhode Island, South Florida, Tampa Bay, and Wilmington.

Voted one of the Best Nonprofits to Work For in the country by The NonProfit Times, Year Up is a rewarding and impactful place to work. Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students and live by a set of core values that reflect an unshakable belief in the talent and potential of our young people. The work we do is life-changing, and we know that our team is the greatest asset in achieving our mission.

COMMITMENT TO DIVERSITY:

Year Up embraces diversity and equal opportunity in a serious way. All aspects of employment, including the decision to hire, promote, discharge, or discipline, are based on meritocracy. We do not permit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws. Learn more about our commitment to diversity: http://www.yearup.org/about-us/careers/commitment-to-diversity/

Year Up is also committed to working with and providing reasonable accommodations to individuals with disabilities. Your recruiter can provide details regarding the expected work environment and any physical requirements. Please let our hiring team know if you need an accommodation at any point during the interview process. Information received relating to accommodation will be addressed confidentially.

TO APPLY:

Please submit a thoughtful cover letter and resume through our website.

Note that applications without a cover letter will not be considered. We respectfully request no phone calls.